Program Manager

This is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you’ll be one of the pioneers shaping this transformation.

**Your day-to-day responsibilities will include**:

- **Cross-Functional Collaboration**: Work closely with sales, marketing, finance, product, customer success and other relevant departments to ensure alignment and collaboration in revenue-generating activities.
- **Account Planning**:Coordinate account plan reviews with various teams and stakeholders. Help create robust account plans and track tasks, milestones, risks and engagement. Keep the relevant stakeholders apprised of progress.
- **Process Optimization**: Identify inefficiencies in sales and revenue-related processes and develop strategies to streamline operations. This could involve implementing new tools or technologies, refining sales workflows, and improving data management practices.
- **Technology Integration**: Evaluate, implement, and manage sales and revenue-related technologies such as customer relationship management (CRM) systems, sales automation tools, and analytics platforms. Ensure these tools are effectively utilized to support sales efforts and drive revenue growth.
- **Training and Development**:Provide guidance, training, and support to various teams (Sales, Customer Success, Finance) to enhance their skills and capabilities as it relates to adoption and utilizing internal tools and processes.
- **Contract management**: Coordinate contract negotiations with new clients, together with business stakeholders and outside legal counsel as necessary. Facilitate the transition from contract signing to project kick-off with the customer success and service delivery team. Administer existing contracts, together with the client success and operations team and ensure compliance with contract terms.
- **Competitive Intelligence**: Systematically gather, analyze and disseminate information that provides actionable insights to inform strategic decision-making and maintain a competitive advantage within the industry.

**Preferred qualifications and experience**:

- 3+ years of project/program management experience or in business process analysis/administration
- 1+ years of first-hand experience with customer relationship management in a sales or customer success capacity
- Demonstrated ability to analyze project performance metrics and data to identify trends, risks, and opportunities for improvement
- Track record of developing collaborative relationships and promoting cross-team collaboration with sales and customer success
- Experience with procurement processes or contract management/administration is an asset
- Located in Waterloo, ON

**Compensation and Benefits**:

- Base Salary: $90K - $110K + performance-based bonus + stock options
- Work-Life Balance & Additional Perks: Flex-time work schedules, vacation time, catered lunches, social events, casual dress code
- Benefits Plan: Medical, dental, prescription, life/health spending accounts and more
- Work Environment: Located in KW's most desirable work space in the heart of Uptown Waterloo
- Commuter Program: Complimentary rides to and from work in Waterloo Region

**Who we are**:
RideCo powers on-demand transit. Public transit agencies use RideCo's cloud-based software platform to provide on-demand shared rides in dynamically routed buses and vans. Our clients include some of the world’s largest transportation operators such as Los Angeles Metro, San Antonio Metro, and Calgary Transit.

Have you experienced getting frustrated with transfers and waiting while taking a public bus? Have you seen buses drive around in low-density areas with very few passengers on-board and wondered how inefficient that seems to be? You're likely aware of the first & last mile access challenges faced by transit hubs. We are solving these problems by re-imagining shared mobility. Imagine a world where vehicles have dynamic routes responsive to real-time trip demand. This 'dynamic shuttle' (or van /sedan) would pick you up, on-demand, at or near your doorstep, and take you to your destination or transit hub. Along the way, it may pick-up other passengers going in your direction. Your experience will be seamless: less waiting, less walking, fewer transfers, shorter travel time, and timely pickups and drop-offs. RideCo's 'dynamic shuttle' platform enables this seamless experience and low-cost shared rides for vehicle fleet operators and their passengers. By seamlessly moving more people in fewer vehicles we are catalyzing a generational shift in how people get around cities and towns. This means commuters spend less time in transit and more time doing what they enjoy.

RideCo powers a diverse range of use cases, including residential/ suburban travel; first-mile-last-mile connections for transit hubs; and corporate employee transportatio