Program Assistant

**About Calgary Seniors’ Resource Society**

We’re all about crafting inclusive, connected communities where everyone can strut their stuff and thrive. Our mission? To create vibrant, diverse communities through personalized, client-centered supports and connections.

Volunteers are the lifeblood of our organization, the true MVPs who make it all happen. They deliver social support programs like rides to appointments, shopping assistance, friendly calls, and even pet care. The bonds formed between our volunteers and clients are pure magic, brimming with friendship, companionship, and shared wisdom. We welcome all kinds of volunteerism, from casual helping hands to professional contributions, ensuring everyone has a chance to shine.

Creativity, innovation, and human-centered design drive us from the inside out. We're always on the lookout for fresh ways to tackle social challenges and provide top-notch, client-centered support. Our outreach services empower individuals to thrive at home, with support tailored to their unique needs and preferences. This commitment to innovation and personalized care? It’s what sets us apart from the pack.

We serve our community with unwavering integrity and empathy. As we stride forward in our mission to create inclusive, interconnected communities, we’re guided by our core values and a dedicated team. Together, we envision a future where aging is synonymous with vibrancy, fun, opportunity, growth, and meaningful connection.

Join us and be a part of an organization that’s not just changing lives but transforming communities.

**The Position: Program Assistant**

Are you an organizational wizard with a passion for making a difference in the lives of seniors? As a Program Assistant with our Seniors Social Supports department, you'll support the delivery of programs for isolated seniors, manage client and volunteer inquiries, and participate in team meetings. You'll help develop and improve programs, maintain databases, conduct research, and identify trends.

Volunteer engagement is key. You'll recruit, train, and support volunteers, ensuring they are satisfied and involved. You'll also assist with storytelling and impact capturing, communicating the value of our programs to stakeholders.

If you're ready to join a team that's making a real difference in the lives of seniors, we want to hear from you

**Who We’re Looking For**

Key Characteristics:

- Passionate and Aligned: You care deeply about the well-being of seniors and our mission. You live and breathe our values and vision.
- Inspired and Energized: You’re excited by our direction and can’t wait to support our programs and see them thrive.
- Organized and Efficient: You’re highly organized with impeccable time management skills. You juggle multiple tasks like a pro.
- Hardworking and Driven: You’re dedicated to the cause with a work ethic that would make a beaver jealous.
- Creative and Innovative: You’re a creative problem-solver with innovative ideas for program delivery and support.
- Culturally Fit: You fit seamlessly into our team, working well with others to create a collaborative and supportive environment.
- Curious and Engaging: You’re always learning and eager to understand the contributions of your colleagues. You integrate this knowledge into your work.
- Compassionate and Understanding: You have excellent interpersonal skills, connecting easily with a diverse range of clients, volunteers, and stakeholders.

If you’re ready to join a team that’s making a real difference in the lives of seniors and you’re not afraid to bring your A-game, we want to hear from you

**Key Accountabilities and Deliverables**

Program Support:

- Support the delivery of programs for isolated seniors, including registering clients and coordinating program activities.
- Ensure programs are executed efficiently and meet the needs of seniors.

Volunteer Engagement:

- Support volunteer recruitment, training, and retention.
- Coordinate volunteer activities and ensure volunteers are supported and engaged.
- Develop strategies to enhance volunteer satisfaction and involvement.

Client and Volunteer Inquiries:

- Provide accurate information and resolve issues promptly.

Critical Thinking:

- Analyze problems and propose effective solutions.

Team Participation:

- Actively participate in team meetings, contributing ideas and feedback.
- Collaborate with team members to achieve program goals.

Program Development:

- Support the ongoing growth and development of programs through process review and recommendations.
- Identify opportunities for improvement and innovation.

Database Management:

- Maintain and manage program databases, ensuring data accuracy and integrity.
- Support other data recording initiatives as needed.

Research and Evaluation:

- Conduct research to inform program development and implementation.
- Implement evaluation tools to assess program effectiveness and impact.

Trend Identification:

- Support the identif