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Service Dispatcher

2 weeks ago

Surrey, Canada Leavitt Machinery Full time

**Leavitt Machinery** is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years.

Leavitt Machinery is now an integral entity within the Venturis group of companies, an integrated and expanding network of businesses, including over 60 branches and 1400 employees across Canada and the USA. Venturis Capital strategically invests in visionary and values-driven organizations, with expertise in the material handling equipment industry.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

**The Opportunity**

Leavitt Machinery is looking for a dedicated **Service Dispatcher** to join our team in **Surrey, British Columbia**. As the Service Dispatcher, you will be responsible for managing Service jobs from start to finish, including scheduling and directing work for Technicians, and ensuring customer expectations are met.

**Essential Duties & Responsibilities**

As the Service Dispatcher, your key responsibilities will include:

- Schedule, coordinate, and assign jobs for Service Technicians
- Manage new and ongoing work orders using an ERP system
- Utilize the service scheduler to prioritize and schedule appointments
- Communicate with Service and Parts team members to ensure workloads are maximized, and customer needs are managed proactively
- Own incoming leads using established programs and processes
- Maintain ongoing and professional customer communication throughout the course of each repair job
- Manage the WIP Report and billing for customers, including reviewing invoice proposals for accuracy
- Ensure adherence to all safety programs and initiatives, and ensure any necessary incident reports are completed

**Required Skills & Qualifications**
- At least one year of dispatching and/or scheduling experience
- A university degree in a related field such as business administration or logistics
- Strong proficiency with MS Office Suite (Word, Excel, Outlook)
- Excellent organizational skills, planning skills, and multitasking ability
- A customer service mindset and excellent verbal and written communication skills
- Strong ability to think outside of the box, solve problems, and satisfy customer needs
- Ability to thrive in a dynamic, fast-paced work environment

**Benefits & Perks**

Leavitt Machinery Canada is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:

- Company paid medical health care plan for you and your dependents
- Dental plan, vision plan, and prescription drug coverage
- Annual health care spending account
- Life insurance, disability insurance, and travel insurance - 100% employer paid
- Sick leave plan - 100% employer paid
- Employee assistance programs
- RRSP matching
- Ongoing professional development opportunities

The base pay range for this role is: $50,000 to $55,000 per year, depending on experience.

This is an **onsite** role based in **Surrey, British Columbia**.

LeavittMachinery