Customer Service and Dispatch Assistant

**Are you a Logistics and Trucking Professional looking for your next opportunity? Join the asset based Trucking division of Lantrax Logistics to be financially rewarded and propel your career forward**

At Lantrax, we know the reason behind our industry awards and continued success is our dedicated team. That is why we are committed to providing rewarding, long-term opportunities to help you achieve your goals with us.

**About the Role**

**Quote Freight and Manage Projects**
- Supply competitive shipping quotes to clients and new prospects
- Manage customer accounts, resolve discrepancies, and ensure successful projects
- Generate positive relationships with all customers, prospects, drivers and owner-operators
- Maintain margin goals and quote targets set by the company

**Customer Outreach**
- Identify inactive shippers and liaise with Operations & Sales to contact them
- Team up with Operations and Sales to build pipeline, close deals and achieve sales targets

**Assisting Dispatch**
- Ensuring that the dispaters have a full pipeline of freight to fill their daily schedule.
- Dispatcher holiday coverage
- Inputting freight bills
- Communicating with drivers about current and upcoming jobs

**Your Qualifications**

You will be set up for success if you have:

- Experience and knowledge of North American over the road trucking and logistics (dispatching, freight brokerage, sales, etc.) or Ocean Forwarding
- Knowledge or experience of flatbed trucking as asset
- Proven sales & negotiation skills with the ability to influence others
- Knowledge and demonstrated experience with successful sales techniques
- Computer proficiency, including MS Office and dispatch management software
- Demonstrated customer service skills with a friendly and positive attitude
- Entrepreneurial spirit with motivation to set and exceed goals
- Excellent verbal and written communication skills
- Ability to multitask, manage time effectively and prioritize tasks as needed

**Your Benefits**

People spend a lot of time at work, so we make sure our environment is one that you enjoy coming to each day. As a Logistics Specialist, you will be a part of a dedicated team that will support you to reach your growth goals. Other great benefits we offer you include:

- Competitive compensation
- Uncapped sales commissions
- Group medical and dental benefits
- RRSP matching
- World class sales and negotiation training program
- Flex health spending account and physical wellness subsidy
- Tuition reimbursement to support your growth
- Opportunity to develop your skills in a supportive environment
- World Class sales training, from beginner to advanced negotiations and closing techniques.

**About Lantrax Logistics**:
Lantrax Logistics was founded in 2003 as a third-party freight brokerage firm and has evolved into a full-service asset based Integrated Logistics Company. Located in Surrey, British Columbia, we specialize in over-the-road truck and inter-modal freight service throughout North America. Our team of professionals has over 100 years of transportation management experience. We pride ourselves as a collaborative and forward-thinking employer and want employees to continue to build their skillset and grow their careers with us.

**Does this sound like the right opportunity for you? We’re excited to hear from you**

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Wellness program
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

**Experience**:

- Logistics or Dispatch: 2 years (required)
- Sales: 1 year (required)

Work Location: One location