Front Desk Agent

2 weeks ago

London, Canada Allure Hotel & Suite Full time

Under the supervision of the Guest Service and Sales Manager, Guest Service Agents/Night Auditors will promptly answer reception switchboard and phones, acknowledge all guests, handle reservations, arrivals, sales transactions departures, reports, and provide excellent communications and impressive guest service.

**_RESPONSIBILITIES_**
- Provide noticeably outstanding guest service (constantly focused on service delivery)
- Acknowledge ALL guests within 10 feet of reception (eye contact, nod, wave or verbal greeting)
- Welcome guests checking-in to the hotel (use the guest’s name)
- Be efficient, effective and responsive with inquires and requests and provide helpful information
- Make accurate reservations and provide hotel features (and/or benefits) prior to rate information
- Advise guests of Hotel Features
- Handle messages (clear and complete), faxes, copies and guest out-going mail
- Audit, reconcile, and process accurate credit card settlements
- Check-out guests (use guest’s name and have a brief appropriate conversation with them)
- Harmoniously deal with all guests, team members and other colleagues
- Be familiar with the Fire Safety Plan and know your responsibilities in case of a fire/alarm
- Control guest suite keys and department keys (ensure proper sign in/out procedures are followed)
- Accomplish or assist with “Special Projects” as required

**Qualifications / Requirements**:

- Superior attention to detail
- Must be able to complete physical work including: crouching, kneeling, standing for extended period of time
- Must be able to work flexible hours including weekends and overnight nights.

**Job Type**: Permanent

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Overtime
- Weekends as needed

Work Location: In person

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