Account Manager, End User

Position Summary

The Account Manager is responsible for the development and implementation of sales strategies and plans to maintain existing business and identify opportunities for growth to meet or exceed annual sales goals. This individual is responsible for establishing and maintaining relationships at assigned accounts and ensuring a high level of customer service and satisfaction.
- Develop value-based outcomes and position our capabilities, that may include: IIOT, ARR, Data Analytics and other subscription-based software solutions.
- Be a trusted advisor and partner to our clients’ executives to support their business objectives.
- Owns the account strategy within assigned accounts and communicates to extended teams on an account by account basis.
- Establishes strong relationships at all organizational levels within the customer base and understands customers’ processes, business drivers and organizational models.
- Follows the Rockwell Automation sales process: knows assigned accounts, plans for growth, maintains a healthy funnel, drives opportunities to closure and evaluates performance to goal.
- Understands appropriate industry and/or End User segment, customer and Rockwell Automation/partner capabilities
- Follows Rockwell Automation sales process.
- Proactively collaborates with the North America End User team Segment Leaders and/or Regional Industry Managers.
- Manages sales activities according to Rockwell Automation’s outcome-based selling methodology.
- Qualifies customer opportunities, engages the appropriate resources and coordinates the solution design to impact the customer’s decision process and presents solutions to the customer (value proposition).
- Coordinates Rockwell Automation account team, senior management and a technical engagement team (domain experts) to plan for and win identified opportunities.
- Maintains accurate assessment of target and opportunity funnel within the Dynamics Customer Relationship Management system.
- Teams with corporate Contracts and Negotiations group to come to terms with customers.
- Negotiates contract terms and conditions (T&Cs), pricing, discounts and allowances through distributor.
- Supports customer/internal account reviews.
- Sets and helps manage internal/external partner expectations.
- Ensures thorough familiarity with company policies and procedures. Appropriately applies policies and procedures in compliance with government laws. Policies and procedures include, but not limited to: Standards of Business Conduct, Intellectual Property, Control Environment, Information Protection, ISO 9000 & 14000, government regulations (e.g. health, safety, quality and environmental).

Qualifications:
Basic Qualifications
- Bachelor's degree
- Legal authorization to work in Canada is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Preferred Qualifications
- Bachelor of Science degree in an Engineering discipline or Operations Management. Additional business-related degree/experience preferred.
- Software Industry Experience
- Prior experience in technical sales, industrial distribution, manufacturing operations, systems integration or an engineering firm, or graduate of the Rockwell Automation Sales Training Program:

- Sales Account Manager Level 2 - 2 years
- Sales Account Manager Level 3 - 5 years
- Experience working with all levels of an industrial automation plant (customer) including VPs, plant engineers and OEM machine builders.
- Valid driver’s license.
- Ability to travel locally greater than 50% of time.
- #LI-MM1

We are an Equal Opportunity Employer including disability and veterans.