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Automotive Specialist, Store Support

2 weeks ago

Vaughan, Canada CT Corporation Full time

**Help us boldly shape retail in Canada**

Canadian Tire Corporation’s (CTC) rich heritage of serving Canadians from coast-to-coast dates back to 1922. Our vision is to become the #1 retail brand in Canada and we are focused on innovating and making important investments in our business, especially when it comes to our people. To reach our goal, we need the best talent to help us evolve and drive change across the business - and boldly help shape Canada’s retail industry. As we strive to be at the forefront of a complex and vastly changing retail industry, it is an exciting time to join the Canadian Tire family of companies.

Under the direction of the manager of automotive operations, the **Automotive Specialist **is responsible for working amongst the automotive operations team to aid in developing customer focused best practices and programs for stores nationally to deliver the highest results in Automotive operations. The Automotive Specialist is a key contributor to the development of automotive operations strategies in stores and will also be supporting our automotive field team (ABSMs) in delivering these strategies to achieve our vision to becoming Canada’s Automotive Authority.

**What you'll do**
- Work on various projects to improve automotive operations in stores across Canada which will increase automotive sales and customer satisfaction
- Provide support for field concerns, analysis, projects and presentations for automotive field team.
- Generate and distribute ad hoc reports on KPIs and business performance statistics, and communicate key information about the Automotive Division to senior management, the field team, and Dealers.
- Develop, design and distribute internal facing and Dealer facing communications for new program initiatives and sales driving strategies. Communication includes WebEx administration, biweekly Publisher-based newsletters, and SharePoint site creation and maintenance.
- Update and maintain Access database issue log for field inquiries for effective operations and procedures
- Provide input to team objectives and plans
- Be the central contact person for all auto service communications with stores and various teams for any/all scheduled/ad hoc and projects
- Complete ad hoc projects that would include internal and/or external stakeholders.
- Lead and execute Dealer Convention requirements
- Manage Vendor activity coordination with projects while maintaining an ongoing relationship
- Analyze and assess data on key performance indicators (KPIs) and business metrics to determine the effectives of new programs or promotions. Support and facilitate the implementation of new promotions or action plans that would improve automotive performance in stores.

**What you bring**
- Post Secondary degree
- Ability to work individually and/or as a team
- A passion for automotive business and customer service
- Strong communication skills
- Excellent time management, planning and organization skills
- Ability to meet deadlines
- Strong Microsoft Office knowledge including (Word, Excel, PowerPoint, Publisher and Outlook)
- Knowledge of Canadian Tire Corporation environment and inter-related businesses is an asset.

**#LI-RF1**:

- Canadian Tire and its family of companies are boldly shaping retail in Canada and we continue to deliver a positive experience for our customers. As one of the most trusted brands in Canada, our employees take pride in the work we do across the country. It’s more than the iconic triangle that keeps our employees around. From benefits and perks, to learning and development opportunities, to our commitment to Jumpstart - these are some of the many reasons why Canadian Tire Corporation is one of _Canada’s Best Managed Companies _. _
- To learn more about this team and the Canadian Tire family of companies follow us on _LinkedIn _. _