Registrar Coordinator

The same philosophy of personal attention that distinguishes Yorkville Education Company as a leading provider of post-secondary education makes us an exceptional place to work. We are a progressive and modern institution, responding to the needs of current and future students and implementing the best technology solutions to empower our work. We prioritize diversity, open doors to those often overlooked, welcome new Canadians, and provide pathways to successful careers.

Yorkville Education Company (which manages both Yorkville University and the Toronto Film School) began with a simple idea in 2004: offer flexible, rigorous, and career-focused degrees on campus and online to people who are on a purposeful path. With campuses in Ontario, British Columbia and New Brunswick, we equip our graduates with the professional knowledge, skills and designations that employers value.

Focused on providing a transformative, accessible and flexible higher education environment, our teams, from the President to the newest staff member, share a passion for learning, teaching, and growing as individuals and as teams. We nurture an inclusive, supportive, and genuinely kind work environment at our three campus locations and remotely.

If you want to shine a light on academic excellence, be empowered to make an impact on the transformation of the Canadian post-secondary education landscape, and work collaboratively beyond levels, join us.

**Who we need**

Reporting to the Ontario Campus Registrar, we are looking for a Registrar Coordinator. You will execute processes for, and manage the administration of, student academic records. You will play a critical role in ensuring time-sensitive tasks are completed with high attention to detail.

If you want to start your career in an academic learning environment, join us.

**What's in it for you**
- Professional development and career growth. _You want to be part of a higher learning institute where you can gain insights into the processes, policies and operations. You will have the opportunity to specialize in the administration of student records for continuing studies. With a new Student Information System (SIS) on the horizon and plans for national alignment and integration, you will have the chance to support a number of highly visible projects. Yorkville University is a progressive, forward-thinking, innovative education centre. You will grow under the mentorship of a supportive manager, be cross-trained in the program advisory role, and expand your knowledge with access to free programs after your first year. As we continue to scale, so too will your opportunities here.

**What you will do**:

- Maintain student files. You will process program registrations, credit assessments, transfer requests and withdrawals, including Leave of Absence and Academic Dismissals. You will process transcripts, enrollment letters, education verification and confirmation of enrollment letters or Completion letters. You will be responsible for adhering to student information security and privacy requirements.
- Continuously improve. You will maintain up-to-date knowledge and understanding of university programs and courses, general admissions requirements, registration deadlines, procedures and policies.
- Update information. You will assist in the auditing of credential requirements for graduation requirements. You will record all student appeals, incident reports, and important dates and information such as Study Permits expiration and Health insurance.
- Support. You will work collaboratively with the Registrar's office and Program Advisors, cross-training on other responsibilities. You will play a role in the implementation and adoption of a new Student Information System.

**What you bring**:

- The education and experience. You have a degree with 2+ years of experience in student services or process administration in a regulatory office. You embrace challenges and can work in an ambiguous environment while adhering strictly to the policies and processes in place.
- The technical skills. You have experience using an integrated student (employee or customer) information database, a ticketing system, and all aspects of MS Office, including complex functions in Excel. You are comfortable navigating a technical landscape and open to learning and adopting new tools.
- The passion. You are deeply committed to student success and take a customer service approach to oversee and deliver an outstanding registrar experience, streamlining processes and procedures they need to navigate.
- The interpersonal skills. You thrive in an independent role while also contributing to the success of a team. You are solution-oriented and can ask intelligent questions to obtain information - and act on it. Follow-through and resolution are your strengths. You have flexible and effective communication skills, can navigate conflict, overcome barriers, and work with patience and empathy.

**What does the best of all w