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Customer Service/front Desk

3 weeks ago

Montréal QC, Canada TIGER AUTO PARTS Full time

_**Qui sommes-nous ?**_

Tiger Auto Parts est au service des entreprises automobiles depuis 2001. Nous sommes le 2e plus grand importateur et distributeur de pièces de rechange pour collisions automobiles en Amérique du Nord. Nous sommes fiers membres de l'Aftermarket Body Parts Association (ABPA) et de la Certified Automotive Parts Association (CAPA), une organisation reconnue par l'industrie qui certifie la qualité des pièces automobiles utilisées pour les réparations de collision.

**Cet emploi est réservé aux personnes qui vivent au Canada et qui sont autorisées à travailler à temps plein au Canada. Ce n'est pas pour les travailleurs internationaux.**

**Quel est le rôle ?**

Description du poste:

- Servir les clients au comptoir
- Répondre à tous les appels entrants
- Passer les commandes des clients par téléphone
- Traiter les documents de retour
- Contacter et maintenir une relation avec les clients réguliers et potentiels et expliquer les caractéristiques des produits
- Suivre les pistes fournies par les clients existants
- Gérer les paiements des clients et les chauffeurs de l'entreprise

**Exigences**:

- Minimum d'un an d'expérience en service à la clientèle
- Diplôme d'études secondaires
- Maîtrise de la lecture, de l'écriture et de la communication en anglais et en français
- Compétences obligatoires en Word, Excel, PowerPoint
- Permis de conduire valide avec dossier de conduite sans infraction (optionnel)
- Savoir utiliser un ordinateur et taper au clavier

**RÉMUNÉRATION ET AVANTAGES**:

- Salaire : 19 $ de l'heure
- Prime d'embauche : 150 $ chaque mois pendant 6 mois jusqu'à la fin de la période de probation
- Type d'emploi : Temps plein (lundi au vendredi)
- Vacances payées : 2 semaines par an
- Long week-end payé
- Congés de maladie payés : 3 jours par an
- Heures supplémentaires payées
- Augmentation annuelle
- Bonus annuel
- Régime de retraite avec avantages de groupe
- Programme de reconnaissance
- Quart de travail de 8 heures
- Stationnement sur place
- Réduction pour les employés
- **Who we are?**_

Tiger Auto Parts has been serving automotive businesses since 2001. We are the 2nd largest importer & distributors of aftermarket automotive collision parts in North America. We are a proud member of the Aftermarket Body Parts Association (ABPA) and the Certified Automotive Parts Association (CAPA) an industry-recognized organization that certifies the quality of automotive parts used for collision repairs.

**This job is reserved for individuals living in Canada who are authorized to work full-time in Canada. It is not for international workers.**
- **What's the role?**_
- Serving customers at the front desk
- Answering all incoming calls.
- Placing customer's order over the phone.
- Process returns paperwork.
- Contact and maintain regular and prospective customers and explain product features.
- Following leads from existing clients.
- Handling customers payment and our drivers.

**Requirement**:

- Minimum one-year experience as customer service.
- High school diploma.
- Must be proficient in reading, writing and speaking English & French.
- Word, Excel, PowerPoint are mandatory skills.
- Valid driving license with clean driver’s abstract (Optional)
- Must know how to operate computer and know how type in Keyboard.

**COMPENSATION & BENEFITS**:

- Salary: $19 Hourly
- Signing Bonus: $150 each month for 6 months until probation period is completed
- Job Types: Full time (Monday to Friday)
- Paid Vacation: 2 Weeks Yearly
- Paid Long Weekend
- Paid Sick Day: 3 Days Yearly
- Overtime Pay
- Yearly Raise
- Yearly Bonus
- RRSP Group Benefit
- Recognition Incentive
- 8 Hours Shift
- On Site Parking
- Employee Discount

**Job Types**: Full-time, Commission, Permanent

Pay: From $19.00 per hour

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- On-site parking
- Paid time off
- Store discount

Schedule:

- 8 hour shift

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 1 year (preferred)

**Language**:

- French (preferred)
- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person