Front Desk Supervisor

1 day ago

Montréal, Canada Hotel Cantlie & Suites Waldorf Realties Full time

**About Us**:
Le Cantlie Suites is a boutique hotel committed to delivering exceptional guest experiences with a personal touch. We pride ourselves on our warm, professional service and creating memorable stays for all our guests.

**Job Summary**

**Duties**
- Supervise and train front desk staff to ensure high standards of guest service and satisfaction.
- Manage check-in and check-out processes, ensuring accuracy and efficiency.
- Handle guest inquiries, complaints, and requests with professionalism and courtesy.
- Maintain knowledge of hotel services, local attractions, and events to provide accurate information to guests.
- Oversee the operation of multi-line phone systems, ensuring prompt responses to calls.
- Coordinate with housekeeping and maintenance departments to ensure rooms are ready for guests.
- Implement policies and procedures for front desk operations to enhance guest experiences.
- Monitor front desk operations to ensure compliance with hotel standards and regulations.

**Requirements**:

- Minimum 2 years of experience in a supervisory or leadership role at a front desk in a hotel or hospitality environment.
- Strong interpersonal and communication skills, with a friendly, professional demeanor.
- Ability to lead, motivate, and develop a team.
- Excellent problem-solving skills and attention to detail.
- Familiarity with hotel management software and MS Office Suite.
- Flexible with shifts, including evenings, weekends, and holidays.
- Previous experience in a front desk or guest services role within the hospitality industry is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Proficiency in phone etiquette and handling multi-line phone systems effectively.
- Excellent communication skills, both verbal and written, with an ability to interact positively with guests and staff.
- Strong organizational skills with attention to detail in managing reservations and guest requests.
- Ability to work flexible hours, including weekends and holidays as needed. Join our team as a Front Desk Manager where you will play a key role in creating memorable experiences for our guests

Pay: From $23.00 per hour

Expected hours: No less than 35.00 per week

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance

Work Location: In person

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