Receptionist/administrator
2 weeks ago
Beauty Lab Laser Clinic est à la recherche d’une **réceptionniste à distance / coordonnatrice clientèle** professionnelle et fiable afin de rejoindre notre équipe. Ce poste est essentiel pour assurer une communication efficace avec la clientèle, la gestion des rendez-vous et la coordination quotidienne des opérations.
Il s’agit d’un poste **en télétravail**, rémunéré **17$/heure**.
**Responsabilités principales**
La réceptionniste à distance sera responsable de:
- Répondre aux **appels téléphoniques** quotidiennement et offrir un service professionnel
- Effectuer des **consultations par téléphone** (pré-consultations) afin d’orienter la cliente vers le service approprié
- **Vendre les services** de la clinique de façon professionnelle (expliquer les forfaits, promotions, résultats attendus, recommandations, etc.)
- Faire la **prise de rendez-vous**, modifications et suivis avec la clientèle
- Communiquer avec les clientes via:
- **Acuity Scheduling**:
- **Excel**:
- **Grasshopper**:
- **InstagraM/Facebook**:
- **Gmail**:
- Confirmer les rendez-vous du lendemain (**appels + textos**)
- Relancer les clientes qui ne confirment pas ou ne répondent pas
- Répondre aux questions et **expliquer les procédures**, les politiques de la clinique ainsi que les types de traitements offerts
- Informer les clientes sur nos services (épilation au laser, soins esthétiques, etc.)
- Coordonner les horaires et assurer la communication entre les membres de l’équipe
- Mettre à jour les dossiers, notes clients et suivis de manière rigoureuse
**Exigences**
- Est **parfaitement bilingue : français et anglais (obligatoire)**:
- Possède une excellente capacité en communication, service à la clientèle et **vente**:
- Est à l’aise au téléphone et sait **conclure une prise de rendez-vous**:
- Est organisée, autonome, ponctuelle et rigoureuse
- A une bonne maîtrise des outils numériques et administratifs
- Est capable de travailler de façon indépendante en télétravail
- Une expérience en réception / service à la clientèle ou vente est un atout important
**Job Types**: Full-time, Part-time
Pay: $17.00-$20.00 per hour
Expected hours: 25 - 40 per week
**Benefits**:
- Flexible schedule
- Store discount
- Work from home
Work Location: Remote
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