Receptionist/administrator

2 weeks ago


Montréal, Canada Beauty Lab Laser Clinic Full time

Beauty Lab Laser Clinic est à la recherche d’une **réceptionniste à distance / coordonnatrice clientèle** professionnelle et fiable afin de rejoindre notre équipe. Ce poste est essentiel pour assurer une communication efficace avec la clientèle, la gestion des rendez-vous et la coordination quotidienne des opérations.

Il s’agit d’un poste **en télétravail**, rémunéré **17$/heure**.

**Responsabilités principales**

La réceptionniste à distance sera responsable de:

- Répondre aux **appels téléphoniques** quotidiennement et offrir un service professionnel
- Effectuer des **consultations par téléphone** (pré-consultations) afin d’orienter la cliente vers le service approprié
- **Vendre les services** de la clinique de façon professionnelle (expliquer les forfaits, promotions, résultats attendus, recommandations, etc.)
- Faire la **prise de rendez-vous**, modifications et suivis avec la clientèle
- Communiquer avec les clientes via:

- **Acuity Scheduling**:

- **Excel**:

- **Grasshopper**:

- **InstagraM/Facebook**:

- **Gmail**:

- Confirmer les rendez-vous du lendemain (**appels + textos**)
- Relancer les clientes qui ne confirment pas ou ne répondent pas
- Répondre aux questions et **expliquer les procédures**, les politiques de la clinique ainsi que les types de traitements offerts
- Informer les clientes sur nos services (épilation au laser, soins esthétiques, etc.)
- Coordonner les horaires et assurer la communication entre les membres de l’équipe
- Mettre à jour les dossiers, notes clients et suivis de manière rigoureuse

**Exigences**
- Est **parfaitement bilingue : français et anglais (obligatoire)**:

- Possède une excellente capacité en communication, service à la clientèle et **vente**:

- Est à l’aise au téléphone et sait **conclure une prise de rendez-vous**:

- Est organisée, autonome, ponctuelle et rigoureuse
- A une bonne maîtrise des outils numériques et administratifs
- Est capable de travailler de façon indépendante en télétravail
- Une expérience en réception / service à la clientèle ou vente est un atout important

**Job Types**: Full-time, Part-time

Pay: $17.00-$20.00 per hour

Expected hours: 25 - 40 per week

**Benefits**:

- Flexible schedule
- Store discount
- Work from home

Work Location: Remote



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