Program Coordinator

**Position: Program Coordinator -Resource and Referral/Child & Youth/Reception**

**Employer: Eastern Ottawa Resource Centre (EORC)**

**Schedule: Permanent Full time (35 hours/week)**

**Salary: $59,598.00 to $73,441.00**

**Location: 1980 Ogilvie Road Suite 215, Gloucester**
- Become an essential member of the EORC team _

Are you ready to have a positive impact on the lives of individuals of all ages in Ottawa’s east/south-east communities? We are looking for a reliable and detail-oriented individual to join our team as Program Coordinator. If you thrive in a collaborative environment and enjoy contributing to a larger purpose, this is the perfect opportunity for you.

**THE EASTERN OTTAWA RESOURCE CENTRE**

Are you seeking an exciting and fulfilling job in a warm and vibrant environment? Do you have a strong desire to make a difference in your community? At the EORC, we are proud to be a team of passionate individuals from diverse backgrounds, professions, and life experiences, all working together towards a shared objective: to provide client-centered services that promote well-being and enhance the quality of life in the East Ottawa community and its surrounding areas. As an employer, the EORC values respect, collaboration, accountability, and compassion, upholding the highest standards of equity, diversity, and inclusion.

**NATURE OF THE WORK**

The Program Coordinator plays a pivotal role in ensuring the effective delivery of high-quality programs and services within their assigned program portfolio by coordinating the day-to-day operations of those programs, including service delivery, program support, staff development and quality assurance. With a focus on client-centered care and continuous improvement, the Program Coordinator provides support, training, coaching and supervision to staff, and works collaboratively with external partners to meet the needs of program participants and advance the mission of the EORC.

**RESPONSIBILITIES**
- Provide direct support, training, and guidance to program staff to ensure effective service delivery and client support.
- Evaluate the performance of individual staff members, providing feedback, conducting performance reviews, and addressing any performance issues or concerns.
- Assist in the development and implementation of program policies.
- Support the Program Manager in the creation and development of program goals and objectives as well as with program evaluation.
- Provide service delivery to clients as required (high volume, team members absent due to external meetings, staff illness, etc.).
- Respond to client inquiries, concerns, and emergencies in a timely and compassionate manner.
- Handle client complaints to ensure that all quality measures are being followed and escalate to Program Manager as needed.
- Collaborate with community partners, agencies, and stakeholders involved in client care to enhance service delivery and expand resources for program participants.
- Identify community service gaps and service delivery issues and collaborate with the Program Manager to address.
- Analyze program outcomes and client feedback to identify areas for improvement and implement corrective actions as needed.
- Monitor program budgets, expenses, and resources with support from Program Manager to ensure efficient utilization and compliance with funding requirements.
- Manage administrative tasks such as scheduling and staff cover off, processing time sheets and leave requests.

**WHAT WE WOULD LIKE TO FIND IN YOU**
- University degree or community college diploma in social work or a related field or equivalent experience
- Minimum of four years’ experience in social services and Resource and Referral and Child and Youth services.
- Experience in program development, delivery, and evaluation.
- Fluency in oral and written communication skills in English and French. **French language skill is mandatory.**
- Strong attention to detail and exceptional organizational skills
- Highly adaptable: ability to multi-task and work collaboratively in a matrix environment.
- Knowledge of, and familiarity with the continuum of care including community social and health services and the resources available in the community
- Strong time management skills and ability to prioritize daily tasks effectively and escalate issues in a timely manner.
- Ability to work in an agile, dynamic, rapid-changing environment by prioritizing situations which require a sense of urgency.

**WHAT YOU WILL LIKE ABOUT US**
- Atmosphere that promotes collaboration, exchanges, and inclusion.
- Group insurance and employee assistance program are in effect 3 months after your hiring.
- Contribution to the OPTrust defined benefit pension plan.
- In addition to your 4 weeks of vacation: 5 days of personal leave, 15 sick days and 13 holidays per year.
- Professional training opportunities related to a multitude of transferable skills.
- Reduced summer hours and closing of the Center at lunch time