Program Manager

**Position: Program Manager**

**Employer: Eastern Ottawa Resource Centre (EORC)**

**Schedule: Permanent Full time (35 hours/week)**

**Salary: $73,567.00.00 to $90,654.00**

**Location: 1980 Ogilvie Road Suite 215, Gloucester ON**
- Become an essential member of the EORC team _

Are you ready to have a positive impact on the lives of individuals of all ages in Ottawa’s east/south-east communities? We are looking for a reliable and detail-oriented individual to join our team as Program Manager. If you thrive in a collaborative environment and enjoy contributing to a larger purpose, this is the perfect opportunity for you.

**THE EASTERN OTTAWA RESOURCE CENTRE**

Are you seeking an exciting and fulfilling job in a warm and vibrant environment? Do you have a strong desire to make a difference in your community? At the EORC, we are proud to be a team of passionate individuals from diverse backgrounds, professions, and life experiences, all working together towards a shared objective: to provide client-centered services that promote well-being and enhance the quality of life in the East Ottawa community and its surrounding areas. As an employer, the EORC values respect, collaboration, accountability, and compassion, upholding the highest standards of equity, diversity, and inclusion.

**NATURE OF THE WORK**

The Program Manager plays a vital role in driving strategic initiatives and ensuring the success of all programs and services within their department providing visionary leadership, oversight, and direction to program coordinators and staff. Programs under this portfolio include Resource and Referral, Child and Youth, Gender-Based Violence and Reception. With a focus on program excellence, innovation, and impact, the Program Manager collaborates with stakeholders, leverages resources, and implements best practices to achieve organizational goals and objectives.

**RESPONSABILITIES**
- Provide strategic direction and overall management of all programs within their department, making high-level decisions related to staffing, budgeting, program development, and policy implementation.
- Establish and maintain partnerships with community organizations, government agencies, and funders in consultation with the Executive Director to enhance program sustainability and expansion.
- Lead program development efforts, identifying, with the support of their coordinators, emerging needs, gaps in services, and opportunities for innovation and growth.
- Lead, oversee and collaborate with Program Coordinators to develop and implement a framework of measures for quality assurance in all aspects of the programs.
- Coordinate services with partners and other service providers to ensure effective collaboration and service delivery.
- Provide leadership and direction to Program Coordinators and staff, setting clear expectations and fostering a culture of teamwork, innovation, and accountability.
- Prepare reports for the Ministry and/or other funders.
- Monitor program objectives, progress, and contributions to community education and awareness activities.
- Prepare annual program budgets in consultation with the Finance Manager and Executive Director, approve and monitor expenditures, and identify areas for budget adjustments.
- Develop and implement communication strategies to promote the programs and increase community awareness and education on client-related issues.
- Represent the program and Centre on various committees, coalitions, and community groups.

**WHAT WE WOULD LIKE TO FIND IN YOU**
- University degree in social work or related field or equivalent experience.
- Minimum of five years’ experience in a community-based social service organization.
- Minimum of two years managerial experience directing the work of front-line professionals.
- Demonstrated ability to develop, implement and evaluate programs, budgets, and manage human resources.
- Demonstrated understanding of key issues impacting the client groups within portfolio programs
- Fluency in oral and written communication skills in English and French. **French language skill is mandatory.**
- Highly adaptable: ability to multi-task and work collaboratively in a multi-disciplinary environment
- Knowledge of community resources and demonstrated resourcefulness.
- Ability to work in an agile, dynamic, rapid-changing environment by prioritizing situations which require a sense of urgency.
- Strong time management skills and ability to prioritize daily tasks effectively and escalate issues in a timely manner.
- Ability to work in an agile, dynamic, rapid-changing environment by prioritizing situations which require a sense of urgency.

**WHAT YOU WILL LIKE ABOUT US**
- Atmosphere that promotes collaboration, exchanges, and inclusion.
- Group insurance and employee assistance program are in effect 3 months after your hiring.
- Contribution to the OPTrust defined benefit pension plan.
- In addition to your 4 weeks of vacation: 5 days of personal leave, 15 sic