Customer Service Specialist

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Customer Service Specialist provide courteous, quality service to retail pharmacies located throughout Ontario. As a Customer Service Specialist, you are the first point of contact and play a critical role in ensuring our customers have a positive experience with McKesson Canada. You will be responsible for building rapport and assisting customers with their product orders, answering questions and providing prompt resolution to any potential concerns.

**Requirements**:

- A minimum of two(2) year of customer service experience - call center experience is a definite asset
- High level of phone confidence & professionalism in all modes of communication with internal or external customers
- Accurately handle complex customer service requests as the initial point of contact, utilizing multiple administrative systems within the defined service standards
- Analytical and problem solving skills assuming responsibility and taking ownership until resolution achieved
- Organizational/prioritization skills to be able to work in a multitasking environment
- Ability to manage multiple levels from low to high priority tasks ensuring all deadlines is met
- Learning style that can adapt quickly to meet the needs of the business
- Commitment to achieve high levels of service excellence and ability to work independently or within a team
- Ability to embrace continuous learning and customer service expectations in an environment that is constantly changing
- Experience with Word, Excel, Salesforce CRM and IBM’s AS/400 is an asset along with keyboarding skills
- Ability to diagnose and resolve technical issues with operating systems, Internet browsers, and our customer internet-based system.
- Bilingual French/English applicants will be given preference

**Additional Information**
- Customer Service Operational Hours are: Monday to Friday 8:00am am - 8:00 pm, must be open to working 8 hour rotating shifts
- Full-Time position with rotational start times within our hours of operation.
- Pharmaceutical background is not required.
- The person chosen will be able to work from home, however needs to be located close to office for occasional meetings/events

Career Level - IC Business Support - B3

**Worker Type**
Regular

**McKesson is an Equal Opportunity employer.**

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