Customer Care Specialist
2 weeks ago
**Customer Care Specialist - Full-Time (Canada Medical, Edmonton, AB)**
We're growing and hiring a **Customer Care Specialist** to support our medical distribution operations. You’ll be the first point of contact for customers, handling inquiries, processing requests, resolving issues, and ensuring a seamless experience.
**Key Responsibilities**:
- Process requests accurately and coordinate with the warehouse for timely delivery.
- Resolve customer issues professionally and follow up for satisfaction.
- Collaborate with sales, logistics, and inventory teams to ensure smooth order fulfillment.
- Maintain high customer satisfaction and contribute to service improvements.
**Qualifications**:
- **Experience**: 2+ years in customer service (medical distribution experience is a plus).
- **Skills**: Strong communication, problem-solving, and organizational abilities.
- **Technical**: Proficient in MS Office and customer support software.
- **Attitude**: Customer-focused, team-oriented, and reliable.
**Work Details & Benefits**:
- **Hours**: Full-time, Monday-Friday (on-site in Edmonton).
- **Compensation**: Competitive salary + bonus program.
- **Benefits**: Health, dental, vision, paid time off, and career development opportunities.
- **Work Culture**: Supportive, team-oriented environment with growth potential.
Pay: $20.00-$23.00 per hour
Additional pay:
- Bonus pay
Schedule:
- Monday to Friday
Work Location: In person
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