Corporate Customer Specialist
2 days ago
DRIVING FORCE is searching for a Corporate Customer Specialist to join our Fleet Services team at our Edmonton West location. The Corporate Customer Specialist acts as a support to Business Development, including Business Development Managers, and is the point of contact for the National Corporate Rental Accounts for all their rental and reporting needs.
**Responsibilities Include**:
- Taking reservations, providing quotes based on negotiated rate agreements (as found in company CRM), and answering general inquiries from customers and vendors
- Understanding and communicating rental terms and conditions with customers
- Coordinating between the customer requirements and the branch Rental departments to ensure that vehicle deliveries and pick-ups continually meet agreed conditions and deadlines and to ensure that the branch will deliver on the promise made
- Establishing relationships and being the key contact to assigned customers
- Understanding vehicle specifics and features to ensure customers are equipped with the vehicle they are looking for and overall feel as they are “getting somewhere”
- Effectively resolve customer service complaints in a timely manner Predicting customer needs and proactively following up on accounts
- Taking initiative to be aware of changes to company’s Rental’s products, services, and policies
- Generating various reports for the corporate client such as invoicing, utilization, year over year comparisons, and Customer Scorecard reports
**Qualifications**:
- Minimum one year experience in a customer service role (experience working as a Rental Consultant would be considered a strong asset)
- Problem solving and negotiating skills
- Ability to multi-task and self-motivate
- Strong organization skills
- Strong interpersonal and communication skills
Please note all offers of employment at The Driving Force Inc. are conditional upon the successful completion of a pre-hire background check. This may include anything up to and including a clean driving record, criminal history check, reference checks and/or credit check.
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