Work Control Centre Coordinator

Position Information

**Position Title**
- Work Control Centre Coordinator

**Department/Unit**
- Facilities Management

**Location**
- Halifax, Nova Scotia, Canada

**Posting Number**
- S038-25

**Employee Group**
- NSGEU Local 77

**Position Type**
- Regular, On-Going

**Duration of Contract (if applicable)**

**Employment Type**
- Full Time

**Full-time Equivalency (FTE)**
- 1.0 FTE

**Salary**
- $25.89 - $32.77 per hour ($43,754 - $55,384 per annum, 32.5 hours per week)

**Classification**
- C5

**Provisional Statement**
- This is a provisional classification. Formal regular review classification procedures may be initiated at any time by the incumbent or supervisor after the incumbent has worked a minimum of six months in the role._

**About Dalhousie University**
- Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

**Job Summary**
- The mission of Facilities Management (FM) is to provide the Dalhousie community with an inviting, safe and sustainable environment which supports and enhances an inspiring experience in learning, living, working and research. Reporting to the Manager, Operational Planning and Logistics, the Work Control Centre Coordinators will oversee the client-facing portion of the FM integrated work management system which coordinates all requests for building maintenance, repairs, renovations, and installations, working closely with both FM staff and clients across the university.

**Key Responsibilities**
- Use FM’s integrated work management system to direct the workflow of service and event support requests to various shops and departments within FM, communicate with clients, and coordinate estimates and project management approval forms with appropriate individuals.
- Participate in the maintenance and design of the system’s client-facing portal. Identify and correct workflow problems. Identify gaps in the portal and make recommendations to improve workflow for clients.
- Manage large databases of preventive maintenance schedules, inspection reports, service agreements, and facility equipment. Coordinate the implementation of these packages with internal and external entities.
- Issue renewal, amending, or re-issue notices for service agreements based on feedback from managers and supervisors. Assist with contract development and request for proposal documents.
- Develop maintenance schedules with vendors, FM shops, and building occupants based on agreement details. Support FM managers and supervisors in the development of preventative maintenance programs. Maintain all preventative maintenance documentation in the FM system.
- Oversee all aspects of updates to existing assets and entries of new assets into the FM system. Generate custom reports regarding assets as well as service requests and preventative maintenance.

**Note**
- Due to operational requirements, the successful applicant is required to work in-person on campus.

**Required Qualifications**
- Business/Administrative Professional diploma plus approximately three to five years’ related experience (or equivalent combination of training and experience).
- Demonstrated ability to work independently with excellent organizational skills and attention to detail.
- Proven excellent customer service, interpersonal and teamwork skills along with strong communication (verbal and written) skills.
- Strong computer skills, particularly in databases and MS Excel, with the proven ability to learn new systems, work with large databases of information, and operate within multiple systems simultaneously.

**Assets**
- Previous experience using computer-based integrated work management systems such as the ReADY/AiM portals.

**Job Competencies**
- Self-Awareness & Professionalism
- Adaptability
- Knowledge & Thinking Skills
- Communication
- Service

**Additional Information**
- Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program._

**Application Consideration**

**Diversity Statement**

Posting Detail Information

**Number of Vacancies**
- One (1)

**Open Date**
- 02/25/2025

**Close Date**
- 03/04/2025

**Open Until Filled**
- No

**Special Instructions to Applicant**

**Quick Link for Direct Access to Posting