Client Solutions Specialist

We Bring Food to Your Family’s Table
The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 65 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, Winnipeg and a U.S. terminal in Elverson, PA. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continue to be a safety industry leader.
**Shift Hours**: Monday to Friday; 8:30am - 5:00pm
SUMMARY
PRIMARY RESPONSIBILITIES
- Seek new business opportunities by following up on leads, engaging existing customers, and addressing their inquiries and service needs.
- Develop and strengthen client relationships, providing exceptional customer service and a range of solutions tailored to Erb Group's operations.
- Assist in growing and developing new business relationships and monitoring competitive activities.
- Liaise with internal teams to resolve client service issues, including credit, paperwork, and operational concerns.
- Collaborate with the pricing team on yearly rate renewals and new rate inquiries, providing accurate quotes to customers.
- Promote Erb Group’s services and identify new business ventures to increase market share and meet financial targets.
- Maintain high-quality client relationships, focusing on satisfaction and service excellence.
- Customize transportation solutions based on client requirements, including full truckload (FTL), less-than-truckload (LTL), dedicated routes, and cross-border logistics.
- Stay updated on industry trends and competitive activities to drive product and service improvements.
- Track and analyze sales metrics, client feedback, and revenue targets to enhance service offerings.
- Guide new clients through the onboarding process, ensuring clarity on services, timelines, and expectations.
- Act as the main point of contact for client inquiries, addressing complaints and service issues promptly to maintain strong relationships.
- Perform other tasks as needed to support client success and company growth.

REQUIREMENTS/QUALIFICATIONS
- Post-secondary education in a customer service-focused field, Sales, Logistics, or a related discipline.
- Minimum of 2 years of sales experience, preferably within the transportation or logistics industry.
- In-depth understanding of transportation solutions, including FTL, LTL, and cross-border logistics.
- Exceptional verbal and written communication skills with a client-focused approach.
- Strong analytical abilities for data-driven decision-making.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Highly self-motivated with the ability to thrive in a dynamic, fast-paced environment.
- Detail-oriented.
- Dedicated to delivering high-quality solutions that meet and exceed client expectations.
- Skilled in identifying and resolving challenges efficiently under pressure.
- Driven to meet and exceed sales targets and performance goals.
- Effective team player, skilled in communication and collaboration.

Your Cool Work Perks
Benefits available from day 1
We’re motivated by doing business with good people and hiring them too.
- Company paid health insurance plans (health, prescription, dental and vision)
- Company paid group life insurance
- Long-term disability insurance
- Employee & Family Assistance Program (EFAP)
- Enjoy $1600 in massage therapy benefits
- TFSA and RRSP savings plans with company match contributions (available after 3 months)
- Profit-sharing opportunity
- Referral bonus program
- Safety shoe voucher
- Uniform and annual tool allowance for apprentice and mechanic technicians
- Corporate discounts with Josslin Insurance and Goodlife Fitness
- Educational assistance up to 50%, with specific training required by The Erb Group paid in full
- Career advancement opportunities
- Community and philanthropy opportunities
- Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)

We thank all those who apply. Only those selected for further consideration will be contacted.