Finance Administrative Support

**Job Title**: Finance Administrative Support

**Location**: Oakville or Kitchener Clinic

**Department**: Finance/Administration

**Reports to**: Finance Manager / Billing Supervisor

**Job Type**: Full-time

**Job Summary**:
**Key Responsibilities**:
**1. Client Billing**
- Process billing for health care services provided to clients, ensuring accuracy and timeliness.
- Prepare and submit invoices to insurance providers, including WSIB, HCAI, and extended health insurance plans, ensuring compliance with relevant regulations and claim requirements.
- Coordinate billing and payment processing for Protected Services to law firms representing MVA clients, ensuring invoices align with agreed-upon terms and legal requirements.
- Ensure all invoices are submitted in the correct format and follow-up on any outstanding payments.

**2. Accounts Receivable (AR)**
- Manage the day-to-day accounts receivable process, including tracking outstanding invoices, reconciling accounts, and processing payments.
- Ensure all receivables are collected within the agreed-upon payment terms and in a timely manner.
- Monitor AR aging reports and follow up with clients, insurers, and law firms on overdue payments.
- Work with insurance providers to resolve discrepancies in payment or claim denials, including following up on unpaid claims or denied claims and escalating issues as necessary.
- Prepare and send account statements to clients or third-party payers, including follow-up reminders on past due accounts.
- Communicate with the billing department to ensure that all charges are properly recorded and billed to clients, insurers, or law firms.

**3. Claims and Payment Follow-ups**
- Regularly follow up with insurance providers and law firms to ensure timely processing of claims and payments.
- Assist in resolving any billing issues, discrepancies, or denials from insurance providers or clients, escalating issues when necessary.
- Communicate directly with clients, insurance companies, and legal teams to obtain required information or documentation for claim submissions.

**4. Documentation and Compliance**
- Prepare and maintain all necessary documents for billing, including invoices, claims forms (OCF21), and other required forms for insurance and legal billing.
- Ensure compliance with Ontario healthcare billing regulations, including HCAI submissions, and WSIB rules for health care providers.
- Maintain accurate, detailed documentation of all communications and transactions for audit purposes.

**5. Reports and Administration**
- Assist Finance Manager with Month End Billing Audit to ensure accuracy of billing
- Provide administrative support to the finance department, including general office duties, filing, and correspondence.

**Required Qualifications and Skills**:
**Education**
- Post-secondary education in Finance, Accounting, Business Administration, or a related field is preferred.
- Additional certifications or training in medical or health care billing (e.g., HCAI, WSIB, Extended Health Benefits) is an asset.

**Experience**
- At least 1-2 years of experience in a finance or administrative support role, preferably in a health care, insurance, or legal setting.
- Experience with billing systems, health care claims processing (WSIB, HCAI), and invoicing clients and insurers.
- Demonstrated experience in accounts receivable management, including aging reports, collections, and payment follow-ups.

**Skills and Abilities**
- Strong knowledge of billing processes, insurance claims, and financial software (QuickBooks, Excel, etc.).
- Experience managing accounts receivable processes, including tracking payments and following up on overdue balances.
- Attention to detail and accuracy in data entry, billing, and AR management.
- Strong communication skills, both written and verbal, to interact with clients, insurance providers, and legal teams.
- Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
- Problem-solving skills and the ability to handle client inquiries and resolve billing and AR issues promptly.
- Knowledge of relevant Ontario healthcare billing standards and regulations is a strong asset.

**Working Conditions**:

- **Location**: Choose between the Kitchener or Oakville sites. This is not a work from home position.
- **Schedule**: Standard business hours with occasional overtime during peak billing periods.

**Benefits**:

- Competitive salary based on experience.
- Health benefits package.
- Pension
- Professional development opportunities.
- Positive, collaborative work environment.

**How to Apply**:
Please submit your resume and a cover letter detailing your experience.

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**: