Customer Service

1 week ago


Concord, Canada MCL Sustainable Cleaning Solutions Full time

About the Role:
We are looking for an experienced Customer Service & Sales Manager with a strong background in B2B sales and distribution center operations. In this leadership role, you’ll manage a high-performing team focused on supporting customers, processing orders, and driving inside sales growth within a fast-paced, product-focused environment.

You’ll play a key role in ensuring an exceptional end-to-end customer experience—from order intake to fulfillment—while identifying upsell opportunities and maintaining a high-quality sales pipeline through effective CRM management.

**Responsibilities**:

- Lead and manage the customer service and inside sales team within a distribution or warehouse environment
- Drive B2B sales by identifying growth opportunities with existing customers
- Oversee CRM usage and accuracy (Salesforce, HubSpot, or similar), ensuring clean data, pipeline health, and reliable reporting
- Coordinate with distribution center staff to ensure timely order processing, backorder resolution, and high fill rates
- Monitor and report on customer satisfaction, team KPIs, and operational metrics on a weekly basis
- Improve sales processes and drive continuous improvement in service delivery
- Manage contract compliance, pricing accuracy, invoicing, and billing processes
- Resolve escalated customer issues quickly and professionally
- Develop and implement training and development plans for team members

Required Qualifications:

- 5+ years of experience in customer service or sales management, preferably in a distribution center or B2B setting
- Demonstrated success in leading and growing sales or customer service teams
- Strong working knowledge of CRM systems (Salesforce, HubSpot, etc.)
- Experience with B2B contracts, invoicing, order management, and backorder resolution
- Proficient in Microsoft Excel and data reporting
- Excellent communication, leadership, and problem-solving skills
- Strong organizational skills with a customer-first mindset

Why Work With Us?

We are a growing, sustainability-driven organization that values innovation, teamwork, and a strong sense of ownership. Join a company where your leadership directly contributes to customer success and business growth.

Pay: $65,000.00-$80,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance

Schedule:

- Monday to Friday

Work Location: In person



  • Concord, Canada Mr. Service HVAC Full time

    Job Description: At Mr. Service, we have a great opportunity for our next potential of Customer Service Representative. We are looking for an optimistic results-driven individual with a high-integrity to join our new company. As a new trusted Canadian owned and operated company, there will also be potential for advancement within the company. What we...


  • Concord, Canada Smile HVAC Service and Installation Full time

    Company providing HVAC equipment Service and Installation. Looking for Dispatcher/ Job Coordinator. Great team work experience, benefits and salary - that's what you can get if you match our job requirements. **Job Duties/Tasks**: - Dispatch, schedule and close out calls while processing service requests, preparing paperwork for escalated calls to ensure...

  • Customer Service

    1 week ago


    Concord, Canada Loukoumania Cafe Full time

    We are recruiting staff for a speciality café with a distinctly European / Greek vibe. Main responsibilities would include, yet not limited to: - Greeting and welcoming guests - Providing answers to questions about our products - Taking orders efficiently and ensuring accuracy - Taking payments - Preparing customer orders accurately and efficiently. -...


  • Concord, Canada Vinylbilt Windows and Doors 2021 Inc. Full time

    **Duties and Responsibilities** - Data entry for window and door system orders and administrative support for the Customer Service Department/Service Department. - Ensures outstanding quality of service; customers have direct access to the Representative and are served in a professional, dynamic and competent manner. - Provides assistance to cad department...


  • Concord, Canada Lynden International Logistics Co. Full time

    **POSITION LOCATION/DEPARTMENT**: Customer Service **WORKING SCHEDULE**:In Office, Monday to Friday, 8:00am - 4:30pm **REPORTS TO**: VP of Customer Service/Administration ***: The Customer Service Supervisor reporting into the VP of Customer Service/Administration exercises discretion and independent judgment to successfully oversee and supervise the...


  • Concord, Canada York Region Full time

    **Job Description**: **POSITION PURPOSE** Reporting to the Supervisor, Customer Service, is responsible for providing in-person customer service at various transit locations/facilities and on transit vehicles; providing customer assistance, including responding to questions, resolving issues, education the public on transit services, distributing information...


  • Concord, Canada Fix Auto Concord Full time

    **The Customer Service Representative (CSR)** is responsible for serving customers in person and via the telephone. The **CSR** is accountable for dealing with customer service, selling of services and processing transactions. **CSR** follows all procedures and policies when providing customer service. The **CSR** understands his/her role as brand ambassador...


  • Concord, Canada Rentokil Initial Full time

    Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends! Who are we? Rentokil Canada Corporation is proud to be a member of the Rentokil family of companies in North America. We pride ourselves on being a...


  • Concord, Canada EcoTech Windows & Doors Full time

    Ecotech Windows and Doors is seeking an ambitious and detail oriented individual with a drive to provide the highest level of internal and external customer care in this fast paced industry **Job Description**: - Serves customers by providing product and service information and resolving product and service problems. - Attracts potential customers by...


  • Concord, Canada EcoTech Windows & Doors Full time

    Ecotech Windows and Doors is seeking an ambitious and detail oriented individual with a drive to provide the highest level of internal and external customer care in this fast paced industry - Serves customers by providing product and service information and resolving product and service problems. - Attracts potential customers by answering product and...