Administrative and Customer Support Representative

2 weeks ago

St Catharines, Canada Duratherm Canada Full time

Duratherm Canada is an industry leader specializing in heat-transfer fluid technologies. We are looking to fill an Administrative Support role in our St. Catharines office.

**A Bit About Us**

**Role Details: A Day in the Life**

We are a tight-knit team with big responsibilities. As an Administrative and Customer Support Representative, you will wear many hats, supporting both our customers and team members alike.

Some things you may be tagged into include:

- Arranging shipping to some far-flung part of the world.
- Tracking customer samples, creating reports, and working with our testing lab.
- Engaging customers in various activities and discussions to gather information, answer questions, and coordinate orders.
- Problem-solving and thinking your way through unique situations.
- Providing office support for our internal team members by creating and maintaining processes, managing data and generating reports, updating our custom CRM, and communicating with all business contacts.

There is no typical day here—our days are unstructured, and our workflow is usually determined by what comes up (or doesn’t) each day. So, if you are happy being self-managed and thrive on the variety of being able to be responsive while also comfortably balancing less time-sensitive responsibilities and projects when time allows, we would like to hear from you.

**If the following resonates with you, reach out**
- You take organization to the next level. Your checklists have checklists.
- You bring a generally open and willing attitude to solving problems
- You are a wiz with Word, Excel, and Outlook. In fact, you could probably teach us a few things.
- You may have previously managed freight and shipping logistics, troubleshooting national and international orders. If not, you have plenty of experience coordinating resources.
- You have customer service down to a science, which includes: being able to listen actively; sharing ideas concisely and clearly; adapting your communication style to your audience; demonstrating friendliness, empathy and confidence in your communications; being responsive and approachable.

**What We Offer**
- Competitive wages and employee benefits.
- 9-5 weekday shifts, so your weekends are free. Optional overtime if you have the work.
- Room to grow and learn.

If any of the above sounds interesting, we would really enjoy hearing from you Please send a Cover Letter and resume telling us a bit more about yourself.

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- ST. CATHARINES, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (preferred)
- Logistics: 2 years (preferred)

Work Location: One location

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