Contact Centre Representative

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

**Job Description**:
What you’ll be doing

You’ll be working in a fast paced environment where you’ll use your knowledge of CIBC card products to support clients as they manage their day to day banking needs. You will be the first point of contact for clients as a customer service representative. You will deepen client relationships by quickly resolving issues identifying opportunities and providing personalized card solutions. You’re also a flexible individual who can work from Monday to Sunday from 7:00am to Midnight.
- Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)

How you’ll succeed
- Problem solving
- Listen, ask questions and put yourself in the client’s shoes to quickly and efficiently resolve their issues. Act like an owner by taking accountability for client issues and knowing when to collaborate with others to find the right solution to client related issues
- Client Engagement
- Offering exceptional client experience by providing support to CIBC clients and helping them manage their card products. Emphasis on client experience and focusing on them in order to build a connection on a personal level to make every interaction meaningful. Working with others to ensure clients are connected to the right people and opportunities.
- Product Knowledge
- Understand CIBC’s suite of credit card products and use your knowledge to connect clients with the right product opportunities. Proactively suggest credit card options that will help clients achieve their financial goals.
- Efficiency
- Understand that the clients time is valuable and effectively complete client requests. Strong knowledge of the CIBC systems and products to allow quick resolution of problems.

Who you are
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
- You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
- You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
- You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You achieve trust through respect and authenticity.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
- You are fluent in French and English to support business operations outside of Quebec, Canada

What CIBC offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients
- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Quebec VIRTUAL

Employment Type

Regular

Weekly Hours

37.5

**Skills**:
Call Center, Interpersonal Communication, Problem Solving, Teamwork