Sales Operations Specialist

**EXCLUSIVE NETWORKS** |** **Introduction**

Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global organisation.- At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our clients, doing our part to create a prosperous and trusted digital world, and helping our people to realize their potential.**DUTIES AND RESPONSIBILITIES** |** **About the role**

**As a Sales Operations Specialist, you will**:

- Perform, organize, and streamline operational tasks to reduce the potential for errors
- Provide professional assistance to vendors, clients and internal team
- Monitor for problems, take immediate action where possible and escalate when required
- Support client with seamless order processing and fulfillment, responding to needs in a timely manner, resolving problems and providing information
- Ensure orders entered in NetSuite are accurate and up to date, including cancellations, return authorizations and change orders
- Analyze vendor compliance manuals and communicate client shipping requirements to internal teams and external vendors to ensure shipment accuracy
- Monitor warehouse turnaround time to ensure orders ship on time and investigate and resolve any shipping discrepancies or errors
- Provide relevant and timely inventory updates to the sales team
- Create reporting and provide statistical analysis, insights and recommendations to restock
- Take ownership to resolve challenging customer issues and escalate when necessary
- Back up inventory reconciliation when necessary
- Other duties as needed

This role reports to the Director of Sales Operations, Canada and is based in Vancouver.

**QUALIFICATIONS AND EXPERIENCE** |** **About you**

**The ideal **Sales Operations Specialist has**:

- 2+ years of experience in a sales support role, preferably in the IT distribution industry
- Strong attention to detail and a customer centric approach to work
- Advanced knowledge of Microsoft Excel and pivot tables
- The ability to quickly pick up a new ERP system; NetSuite experience is a plus
- Excellent written and oral communication skills
- Ability to develop strong, trusting and long-lasting relationships with clients
- Clear understanding to clients unique needs and experience
- Demonstrated strong sense of urgency and true commitment to customers
- Robust critical thinking and problem resolution skills
- Ability to take direction and to make independent decisions in a fast-paced environment
- Team player with a results-oriented mindset who proactively works with other people to ensure customer requirements are met

**WHO IS EXCLUSIVE NETWORKS?** | **About the company**

Exclusive Networks is a global trusted cybersecurity specialist, committed to upholding the highest ethical standards. We are committed to fostering, embracing, encouraging, and preserving a culture of diversity, equity, and inclusion.

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.

We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.

**Our benefits include**:

- Extended Health Care, Dental Care, Life and AD&D Insurance, Short term disability, Long term disability, Critical Illness
- RRSP with Employer Match
- Vacation (3 weeks)
- Sick (5 days)
- Holidays (13 holidays)

**WORKING CONDITIONS**
- Must be legally able to work in the country you applied (CANADA)
- Hybrid Work (mostly remote, but may require in-office work)
- Salaried (CAD 65,000 - 71,000 OTE)