Customer Solutions Specialist, Ocean Import

3 days ago

Delta, Canada Locher Evers International Inc., an EFL Global Company Full time

Join our team Locher Evers International (“LEI”), an EFL Group Company, industry leading and highly regarded freight forwarder, is growing rapidly LEI has an immediate opening at our Delta Office in British Columbia for a full time **Customer Solutions Specialist, Ocean Import.**

LEI offers a competitive compensation package that includes company paid extended health, dental and vision benefits, and a great work environment. We care for our employees as much as we care for our customers, and this is evident in our continuous growth and success.

We are seeking a new team member that enjoys a fast-paced environment and is reliable, pro-active, that also has excellent analytical and organizational skills.

Duties of the position:

- Handle LCL/FCL/Consolidation for Ocean Import shipments (Far East and Europe) through the CargoWise.
- Maintain and update customer records within the CargoWise.
- Handle customer inquiries and provide timely, accurate information regarding international freight shipments.
- Coordinate with internal departments (operations, customs, and rates) to ensure the smooth movement of freight.
- Arrange and planning of shipment delivery/pick-up with transportation companies, track and trace shipments to final destinations.
- Build and maintain strong relationships with customers, vendors, and service providers.
- Provide exceptional client service to build and maintain good business relationship with both client and carriers.
- Handle all incoming communications with clients and other business partners in a timely and professional manner. Resolve any operational issues and customer complaints as they arise and implement measure to prevent their frequency and recurrence.
- Audit carrier’s invoice and reconcile payments/remittances. Responsible for billing of shipments and storage/demurrage for approved accounts.
- Make continuous improvements on internal systems and procedures to leverage the service quality and process efficiency.
- Other duties as assigned.

Skills required:

- One to two years experience in Logistics or related fields, Ocean Import preferred.
- Proficiency in Outlook, MS Excel, Word.
- Experience in using CargoWise is a plus.
- Excellent time management and attention to details.
- Proficiency in communications, both oral and written.
- If you match the requirements for this excellent career opportunity, and you’re interested in joining an amazing firm, this could be the job for you _
- Thank you for considering Locher Evers International in your job search._

Pay: From $40,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

**Experience**:

- Freight Forwarding: 1 year (required)

Work Location: In person

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