Customer Engagement Specialist

2 weeks ago

Delta, British Columbia, Canada Clearline Advisors Full time

At Clearline Advisors, we believe great support is the key to customer success, and as a Customer Engagement Specialist, you'll be at the heart of it. We're at the forefront of the telecom industry, offering innovative sales solutions and unmatched service. This is more than a support role — it's a chance to grow with a company that values your input, invests in your development, and empowers you to make a real impact in the customer journey.

As a Customer Engagement Specialist, your day-to-day goes beyond answering questions — you'll play a strategic role in driving sales revenue and deepening customer relationships. You'll engage directly with customers to understand their evolving needs, identify opportunities to upsell or cross-sell telecom solutions, and proactively manage service upgrades. Your ability to build trust, spot opportunities, and close sales will directly contribute to customer retention, satisfaction, and your career growth as a Customer Engagement Specialist.

Daily Responsibilities of the Customer Engagement Specialist:

  • Engage directly with customers and offer them tailored sales solutions based on their needs
  • Track all customer interactions, sales activities, and requests using company software and support platforms
  • Represent the company with professionalism, responsiveness, and a customer-first attitude in all communications
  • Attend training sessions, meetings and client updates to stay current with all sales promotions and strategies
  • Collaborate with fellow Customer Engagement Specialists and Sales team to achieve independent and team sales goals

Qualifications of the Customer Engagement Specialist:

  • Prior experience in customer engagement, customer service, or sales is an asset
  • Strong communication skills with a professional, customer-centric approach
  • Comfortable handling objections and turning inquiries into upsell opportunities
  • Highly organized with excellent attention to detail
  • Self-motivated, goal-oriented, and able to thrive in a fast-paced, team-driven environment
  • Eager to learn and grow in a long term career as a Customer Engagement Specialist

Job Types: Full-time, Permanent

Pay: $925.00-$1,200.00 per week

Benefits:

  • Company events

Work Location: In person

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