Level 3 Help Desk Computer and Network Support Technician

2 weeks ago

London, Canada Western I.T. Group Full time

Western I.T. Group is an established managed IT service company specializing in cloud based network deployments for businesses across Canada.

We are currently looking for a level 3 help desk/support technician to join our team.

Employee will be responsible for remote support of various customer sites and networks.

Responsibilities include, but are not limited to:

- Enterprise Remote Help Desk Support
- Account Moves, Adds and Changes
- Customer Assistance and Service
- Level 1,2 & 3 Desktop, Server and Network Troubleshooting
- Ticket Escalation to Senior Staff

At least 10 years of technician experience required. Certification/degree in related field desirable.

Employee must hold a valid drivers license in good standing.

Benefits program available.

Work Remotely
- No

Pay: $75,000.00-$80,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekends as needed

Application question(s):

- Are you willing to take a required skills test as part of the interview process?
- I understand that this is NOT a remote position and requires me to be physically present in London, ON. Indicate Yes or No.

**Experience**:

- Technical Support: 10 years (required)

**Language**:

- English (required)

Licence/Certification:

- Driver's Licence (required)
- CCNA (required)

**Location**:

- London, ON (required)

Work Location: In person

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