IT Support Technician – Level One

Please already be a resident IN THE LONDON or ST THOMAS REGION If you are not, please do not apply.

IT Support Technician – Level One

The Company

Working in our wholly owned Canadian subsidiary facility in the 401 area of London Ontario, Symbio Companies is seeking a Level One IT Tech person as an addition to our staff.

Position Summary

IT Support Technician Level 1 role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary.

In addition to assisting in IT operations, additional oversight such as CCTV, alarm system, employee card access, hour timings for HVAC, security gate and electronic door lock programming also fall under this scope.

Qualifications that you bring to the position:

· Strong attention to detail with the ability to prioritize, manage time, meet deadlines, multi-task, and work individually in a fast-paced environment

· Pleasant mannerism and ability to get along with co-workers in a team environment

· 1st Level information systems services problem resolution: problem definition, research and resolution

· Experience with Microsoft 365 and Windows Active Directory

· E-mail Protocol troubleshooting skills: (SMTP/POP/IMAP) and ability to diagnose email issues such as missing emails, server connection

· Experience with printer management and troubleshooting

· Experience with remote desktop connection software

· Network media experience including 10/100/1000Base T, 10GBase-R, 10Base2, xDSL and ISDN

· Microsoft Desktop / Server Deployment, Software and Hardware Inventory - Platforms: Windows 10 and Windows Server Software Deployment Automation. Tools: Disk Imaging, Patch/Software Release Management, Asset Management, System Monitoring + Working knowledge of TCP/IP protocol

· MS 365 Administration

· Experience with VOIP installation and maintenance is desired

· Excellent communication skills in English

· Able to work evenings and weekends in response to the needs of the systems being supported

· Ability to Travel ( to the United States once or twice annually )

Major Responsibilities

· Provide support for incoming requests via email, telephone, etc

· Printer repairs and maintenance

· Provide support for laptops, printers, and peripheral devices including providing hardware and software setup and support

· Complete access requests, on/off boarding, access changes, application provisions, password reset, distribution list updates

· Maintain documentation regarding installation of software, configuration of hardware, troubleshooting, and support history

· Maintain hardware asset management and software licensing

· Engage vendor support contacts to resolve technical issues with computing equipment and software

· Provide support for meeting room and audio-visual systems on premises

· Provide users with training on basic to intermediate application functions

· Escalate to Intermediate support as required

· Participate in after-hours on-call rotation schedule (evenings, weekends, and holidays)

· Other duties as required

Additional Details

Position Title: IT Support Technician – Level 1

Assignments: Full Time

Symbio offers an amicable work environment where achievements are recognized, and success is rewarded.

Interested candidates are asked to forward their resume in PDF format.

While we appreciate all interest, only those candidates selected for an interview will be contacted.

Job Type: Full-time

Pay: $55,000.00-$60,000.00 per year

Benefits:

• Casual dress
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Ability to commute/relocate:

• London, ON N6N 1C9: reliably commute or plan to relocate before starting work (required)

Experience:

• IT support: 2 years (required)

Work Location: In person