IT Helpdesk Analyst

Compudata Systems is London and area's leading IT service provider for businesses. They are currently looking to hire a new help desk technician and analyst to add to its evolving technical team. If you have a passion for technology and are experienced in day to day management of IT networks, then you have found your next career move.

Compudata has provided IT services and solutions since 1995 to a wide range of clients, focusing on small-medium businesses.

This is an entry-level position with the opportunity to move upwards within the company as your skills develop.

**Job Summary**:
Provide first-level of technical support for clients through our helpdesk via phone, ticketing system, or chats. Troubleshoot and resolve issues through remote means when possible or provide notes for escalation team.

Assist the team in maintaining clients' infrastructure and solving day to day help desk issues as clients request.

Work with the Service Manager and Service Coordinator in a ticketed environment to solve technical problems and implement solutions.

Assist with laptop / desktop hardware repairs as a Lenovo Authorized Repair Depot and as needed.
- 1-2 years providing end-user support with experience with Windows and Apple based operating systems
- Ability to problem-solve and troubleshoot technical problems
- Fluent in English both written and spoken
- Great customer service skills
- Ability to multitask and have strong organizational skills
- Ability to adapt to new processes and procedures in a dynamic environment
- Strong documentation skills, excellent verbal and written communication
- Technical background in supporting hardware such as servers, desktops, laptops and networking components
- Valid Driver’s License and reliable transportation

**Additional valued skills**:

- Experience at an IT support firm is considered an advantage
- Personal interest in technology ( Having a homelab, ect)
- Industry Certifications (Microsoft, CompTIA, Veeam)
- A post-secondary education with an IT specialization
- Virtualization technologies experience (VMWare, Proxmox, Hyper-V)
- Microsoft Server 2016/2019/2022 experience
- Experience with business productivity suites such as Office 365 and G Suite.
- Experience with networking (Sophos XG/XGS Devices, VLANs, Switching)
- Experience in customer service and end-user communication
- Experience in remote monitoring and management software, ticketing systems

**Why start a career at Compudata?**

A career at Compudata is an opportunity to work with a dynamic, energetic, motivated, and growing team that has access to the latest and legacy technologies. You will gain exposure to many vendors, empowering you to develop your skills at a rate far superior to working in-house for a single company. As skills develops and improve, internal promotions are the preferred method for moving upwards within the company.

Compudata works as a team, with the ability to learn new things from a range of staff with different expertise and backgrounds.

**Note**:
**This position is on-site based out of our office located in London, Ontario. Daily commute to our office is required.**

We thank you in advance for your interest. Due to the number of applicants we get, we can only reply those applicants who match our criteria and needs.

**Job Types**: Full-time, Permanent

Pay: $38,000.00-$48,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Licence/Certification:

- Driving Licence (required)

**Location**:

- London, ON (required)

Work Location: In person