Coordinator, Communications

**Highlights of the job**

If you have enviable organizational skills and effectively communicate across teams and with customers, this may be your next role. We’re looking for a permanent, full-time Coordinator, Communications who will join EPCOR’s Communications & Public Engagement team. Based at our Rossdale location in Edmonton, AB, this administrative position supports our Water Services business unit, playing a direct role in enhancing the knowledge and experience of customers and in promoting the work of Team EPCOR.

**About the Role**

This position provides administrative support associated with customer and employee communications, such as:

- Day-to-day tasks, from meeting organization and data entry to invoice processing
- Contributing to the execution of communication campaigns, from directly engaging with customers and partners to supporting sponsorship activations
- Monitoring and using shared communication tools and platforms to ensure strong service for internal and external customers

**What you’d be responsible for**
- Supporting daily administrative tasks from meeting organization to ordering supplies.
- Coordinating the business’ participation in community and campaign-related events, including occasionally representing EPCOR to promote and share information about initiatives, programs and projects.
- Helping organize and execute employee events and engagement activities.
- Following process to capture, manage and report on customer interactions in the appropriate database.
- Collaborating with senior-level team members and applicable groups across EPCOR to respond to external inquiries, ensuring positive and timely interactions.
- Developing high-quality written communications for customer and employee communications.
- Overseeing shared communications vehicles to ensure optimal response times.
- Coordinating the receipt, tracking and payment of invoices within prescribed timelines.
- Supporting other communications tasks, as assigned.
- Demonstrating a high performance, high discipline, safe, accountable, focused, innovative and achievement-oriented, easy to do business with manner of working.

**What’s required to be successful**
- A high school diploma (Grade 12), GED, or an equivalent level of secondary education.
- Certification or formal training in Communications or a related field is considered an asset.
- Minimum of 3 years of relevant experience in roles involving administrative responsibilities, with demonstrated strengths in communication and organization.
- Excellent written and verbal communication skills, with a strong commitment to delivering outstanding customer service.
- Proven experience in coordinating logistics and executing events.
- Proficiency in managing customer records and utilizing stakeholder tracking and reporting tools, such as Borealis.
- Microsoft Office Suite (Outlook, Teams, Word, PowerPoint)
- Oracle
- SharePoint and intranet content management
- Customer databases and corporate social responsibility/relationship management platforms
- Demonstrated resourcefulness in understanding operational processes and the utility sector.
- Strong decision-making and problem-solving abilities, with meticulous attention to detail and the capacity to manage multiple deliverables under tight deadlines.

**Other important facts about this job**

Jurisdiction: CSU 52

Class: A3

Wage: starting at $33.21
- Final wage placement will be determined at the time of selection and is based on a combination of factors as outlined in the Collective Agreement may be found online.

Hours of work: 8 hours per day, 5 days a week, Monday to Friday.
- _Please note_: _Due to the nature of the role, overtime may be required on occasion. _

Work Location: Rossdale Water Treatment Plant

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Please note the following information:

- A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
- If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
- A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.