Guest Service Manager

Join Our Canvas Team as Guest Services Manager

Are you ready to lead with purpose, passion, and creativity? At Canvas Hotel, part of Hilton’s Tapestry Collection, we celebrate the art of exceptional hospitality. Located in Moncton, a city known for its vibrant culture and artistic spirit, we are seeking a dedicated Guest Services Manager to oversee our front office operations and inspire our team to deliver unforgettable guest experiences.

Why Choose Canvas?

At Canvas, we are more than just a hotel. Our property is a tribute to the city’s multicultural and artistic heartbeat, with spaces designed to inspire and connect. As Guest Services Manager, you will be a key part of this vision, leading a team that shares our commitment to excellence, community and innovation.

What You Will Do

As the face of the front office team, you will take charge of daily operations while fostering a culture of collaboration and superior service. Your ability to lead with energy, professionalism, and care will set the tone for a guest experience that is warm, seamless, and memorable.

Key Responsibilities
- Oversee all aspects of front office operations to ensure smooth processes, exceptional guest satisfaction, and adherence to daily tasks, including shift checklists, deposits, and accounts receivables.
- Greet and assist guests, promptly addressing inquiries, requests, and feedback while resolving concerns and identifying opportunities for improvement.
- Lead the team by training and mentoring staff on hotel amenities, check-in and check-out processes, and local area knowledge to enhance service delivery.
- Develop staff schedules aligned with productivity needs, making adjustments as necessary, and ensure group rooming lists and billing accuracy are managed effectively.
- Actively participate in revenue meetings, implementing strategies to maximize occupancy and revenue.
- Promote the Hilton Honors program by encouraging memberships and ensuring benefits are delivered to guests.
- Maintain compliance with health and safety standards, safeguarding hotel assets and managing front office activities responsibly.

What You Bring to the Role
- At least two years of guest service experience, with supervisory or management experience in the hospitality industry
- A proactive, solution driven mindset, with strong attention to detail and organizational skills
- Excellent interpersonal and communication skills, with the ability to lead and inspire a diverse team
- Proficiency in MS Office (Word and Excel) and comfort with learning new systems
- Flexibility to work evenings, weekends, and in a fast paced environment
- A passion for delivering high standards of service and fostering a collaborative, engaging work environment

Why You Will Love Being Part of Our Team

Canvas is more than a workplace; it is a creative and collaborative community. We value each team member’s unique contributions and provide opportunities for growth and development within the vibrant world of hospitality.

If you are ready to bring your passion for hospitality and leadership skills to a hotel that redefines guest experiences, we would love to hear from you. Join Canvas Hotel and help us create moments that are as unique and inspiring as our property itself.

Pay: $50,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- Vision care

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekends as needed

**Experience**:

- Hospitality: 2 years (required)

Work Location: In person