Guest Service Representative

4 weeks ago

Moncton, Canada InnVest Hotels Full time

DescriptionPrimary Responsibilities:Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.Checks guests out of the hotel; processes customer payments according to established policies and procedures.Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.Books guest reservations or coordinates with reservation center.Handles departmental accounting of monies, receipts, guest accounts and otherforms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.Provides a professional image at all times through appearance and dress.Follows company policies and procedures.Note: Other duties as assigned by supervisor or managementHealth and Safety:Follow hotel safe work procedures and policy, including the use of personal protective equipment.Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labour.Report all injuries or illnesses to a supervisor or manager immediately.Participate in workplace health and safety concerns or issues to the attention of the committee or health and safety representative. #J-18808-Ljbffr

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