Tenant Liaison Officer

2 days ago

Mission, Canada Mamele'awt Qweesome & To'o Housing Society Full time

**ABOUT MAMELE’AWT QWEESOME HOUSING SOCIETY**

MQHS designs, builds, and manages affordable community minded homes that create foundations for people to flourish in the Fraser Valley and over the past 3 decades have earned a place as a leader in the housing industry. Now, we are looking for exceptional talent to grow with us.

**Job Overview**:
The purpose of the Tenant Relations Liaison (TRL) is organizing and supporting ongoing activities and correspondence to ensure a good working relationship between the tenants and MQHS. This is accomplished through ensuring all tenants are living in compliance with operating agreements and Residential Tenancy Act.

**Responsibilities**:

- Oversees the onboarding process starting with reference checking and ending in the completion of all paperwork.
- Ensures that tenants are properly welcomed into the buildings, representing MQHS in all interactions.
- Offboards tenants in a quick and efficient manner. Ensures all documentation is properly completed and disseminated to internal parties.
- Communicates lease breaches with tenants in a timely and compliant manner. (Verbal warnings, posted warnings, written templated letters etc.).
- Partners and assists the Maintenance team in unit visitation, the annual inspection process, and other problem-solving activities.
- Performs regular probation inspections on a rotating basis.
- Assists with regular administration and document collection. Inputs data into Arcori in a timely manner.
- Attends and participates in regular departmental and organizational meetings.
- Demonstrates behaviour that is consistent with respectful workplace policy and encourages positive team culture.
- Investigates tenant incident in a compliant and timely manner, seeking respectful and fair outcomes.
- Works in collaboration with the Tenant Services Finance Administrator to execute the eviction and arbitration process.
- Maintains strong lines of communication with tenants, ensuring a high level of customer service is maintained.
- Develops systems and process to ensure the Tenant Relations Department is running efficiently as it relates to compliance with operating agreements and leases.

**Qualifications**:

- Property Management Certificate an asset
- Process Orientated
- Customer Service Focus
- Strong administrative background
- Above average communication skills
- Ability to travel within region (drivers license and car)
- Working knowledge of the RTA
- Strong technical acumen
- Stress management
- Adaptability
- Strong analytical, problem-solving, and time management skills
- Ability to build relationships with internal and external clients.

**Work Week**
- Monday - Friday - 35 hours per week
- Alternate Flex Friday’s
- This position requires some flexibility regarding hours, as some work may occur after normal working hours. Time accrued after business hours will be paid out via “time-off in lieu.”

If you are interested in working for a company that offers excellent compensation and benefit package with bi-weekly flex Fridays than please submit your resume & covering letter

**Salary**: $25.00-$27.00 per hour

**Benefits**:

- Company pension
- Dental care
- Extended health care
- Life insurance
- Vision care

Schedule:

- Monday to Friday

Work Location: One location

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