Customer Solutions Advisor
3 days ago
Requisition ID: 246763 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Job Purpose** Contributes to the overall success of the Canadian Banking Contact Centre (CBCC) by ensuring individual goals, plans, and initiatives are executed in support of the team’s business strategies and objectives. Ensures all activities are conducted in compliance with governing regulations, internal policies, and procedures. **What You Will Be Doing** **Deliver exceptional customer experiences by**: - Championing a customer-focused culture to deepen relationships and leverage broader Bank systems and knowledge. - Discovering customer needs, providing accurate information and advice-based solutions, and following through on commitments. - Promoting digital banking channels (Scotia Online, Mobile Wallet, Apple Pay) to create a digital-first culture. - Utilizing tools such as Next Best Activities (NBA) and Voice Biometrics to personalize interactions. **Resolve inquiries and maintain service excellence by**: - Developing and maintaining detailed knowledge of assigned products, services, and digital channels. - Accurately resolving customer problems within authority limits or escalating per Complaint Resolution Standards. - Managing workload effectively, maintaining queue integrity, and documenting follow-ups and escalations. - Liaising with branches and third-party providers to ensure timely resolution of customer issues. **Support team success and continuous improvement by**: - Participating in team initiatives, embracing new technologies and processes, and supporting change. **Ensure compliance and operational excellence by**: - Operating efficiently to meet productivity goals while minimizing risk and losses through adherence to policies, authentication procedures, and key controls. - Meeting audit requirements and prioritizing customer requests in a timely manner. - Strictly adhering to schedules to ensure prompt service and response times. **Champion Scotiabank values by**: - Acting in accordance with Scotiabank’s Code of Conduct and Global Sales Principles. - Maintaining effective day-to-day business controls to meet obligations related to operational, compliance, AML/ATF/sanctions, and conduct risk. - Contributing to a high-performance and inclusive work environment. **Dimensions** - Works in a Contact Centre environment. Hours of operation are Monday to Saturday 9am to 11pm. Must have flexibility to work shfits within those hours based on business requirements - Handles calls of varying complexity across customer segments. **Skills You Already Have and What You Will Learn** - Strong customer service and problem-solving skills. - Previous retail banking and contact centre experience are highly desirable - Knowledge of Scotiabank products and services; ability to promote digital channels. - Comfort with multiple systems and tools to access information while engaging customers. - Commitment to learning new procedures, technologies, and processes. - Previous contact centre or banking experience is an asset. Location(s): Canada : Ontario : Scarborough Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
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Inbound Customer Service Representative
2 weeks ago
Scarborough, Canada Zedd Customer Solutions Full timeLife is too short not to have fun. If you have a true passion for helping people we want to talk to you. Due to our proximity to the North Pole, Zedd Customer Solutions has been asked to ensure the toys received at Christmas provide the “WOW” factor. **ESSENTIAL FUNCTIONS**: - Provide exceptional customer service and maintain excellent quality. -...
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Scarborough, Canada Scotiabank Full timeRequisition ID: 196423 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Retail Sales** Solutions Advisor** We are actively recruiting experienced Retail Sales Solutions Advisor/Client Solutions Advisors in the Toronto East region. **Job Overview**: As a Client Solutions Advisor you will be responsible...
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Inbound Call Centre Representative
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Scarborough, Canada Zedd Customer Solutions Full time**Inbound Call Center Customer Service and Sales** **ABOUT ZEDD CUSTOMER SOLUTIONS** Zedd Customer Solutions is a Canadian owned and operated outsource contact center services provider. Our success can be attributed to the dedication, hard work, and service excellence delivered every day by our talented team of contact center professionals Zedd Customer...
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Inbound Call Centre Representative
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Scarborough, Canada Zedd Customer Solutions Full time**Inbound Call Center Customer Service and Sales** **ABOUT ZEDD CUSTOMER SOLUTIONS** Zedd Customer Solutions is a Canadian owned and operated outsource contact center services provider. Our success can be attributed to the dedication, hard work, and service excellence delivered every day by our talented team of contact center professionals Zedd Customer...
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Inbound Call Centre Representative
5 days ago
Scarborough, Canada Zedd Customer Solutions Full time**Inbound Call Center Customer Service and Sales** **ABOUT ZEDD CUSTOMER SOLUTIONS** Zedd Customer Solutions is a Canadian owned and operated outsource contact center services provider. Our success can be attributed to the dedication, hard work, and service excellence delivered every day by our talented team of contact center professionals Zedd Customer...
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Call Centre Office Cleaner
5 days ago
Scarborough, Canada Zedd Customer Solutions Full time**Job description** Office Janitor COMPANY: ZEDD Customer Solutions A Canadian owned and operated Outsource Contact Centre Services provider. Our success can be attributed to the dedication, hard work and service excellence delivered every day by our talented team of contact centre professionals. We understand our clients’ need for outstanding...
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Call Center Recruiter
2 weeks ago
Scarborough, Canada Zedd Customer Solutions Full time**ABOUT ZEDD CUSTOMER SOLUTIONS** Zedd Customer Solutions is a Canadian owned and operated outsource contact center services provider. Our success can be attributed to the dedication, hard work and service excellence delivered every day by our talented team of contact center professionals. Zedd Customer Solutions is expanding and invites you to join our...
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Call Center Recruiter
5 days ago
Scarborough, Canada Zedd Customer Solutions Full time**ABOUT ZEDD CUSTOMER SOLUTIONS** Zedd Customer Solutions is a Canadian owned and operated outsource contact center services provider. Our success can be attributed to the dedication, hard work and service excellence delivered every day by our talented team of contact center professionals. Zedd Customer Solutions is expanding and invites you to join our...
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Customer Solutions Advisor
2 days ago
Scarborough, Canada Scotiabank Full timeRequisition ID: 246763 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Job Purpose Contributes to the overall success of the Canadian Banking Contact Centre (CBCC) by ensuring individual goals, plans, and initiatives are executed in support of the team’s business strategies and objectives. Ensures all...
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Call Centre Representative
5 days ago
Scarborough, Canada Zedd Customer Solutions Full time**Job description** **COMPANY: ZEDD Customer Solutions** A Canadian owned and operated Outsource Contact Centre Services provider. Our success can be attributed to the dedication, hard work and service excellence delivered every day by our talented team of contact center professionals. We understand our clients’ need for outstanding management of their...
