Call Center Representative

2 weeks ago

Mississauga, Canada Ontario Smart Energy Full time

We are searching for an Inbound evening shift customer service call representative to join our team. Grow your career as a Full-Time Inbound call center representative. A call centre representative is a phenomenal way of gaining and developing new knowledge, experience, and skills.
- Ontario Smart Energy is one of the fastest-growing HVAC companies in Ontario. We offer simplified and reliable home improvement solutions for heating and cooling systems, water and air treatment products and lots more. Our products are designed to keep homes comfortable and energy-efficient._
- Our mission at Ontario Smart Energy is to provide high-efficiency energy products and world-class customer service at affordable prices for every home in Ontario, one customer at a time. Join our Team and Grow with Us_

**What we offer**:

- Communication and skills training
- Opportunity for growth and development
- **We offer Hourly base + Commission**:

- Full-Time Position
- 40 hours a week
- Flexible work Experience and schedule

**Skill Requirements**
- Passionate about customer service. A customer-centric mindset
- Sales oriented
- Curiosity and perseverance to find win / win solutions. Excellent problem-solving skills.
- Ability to work Independantly
- Well spoken
- Excellent interpersonal and communication skills
- Professional and courteous manner.
- Ability to maintain composure during stressful situations.
- Requiring mínimal supervision.
- Self-motivated
- Motivated to achieve personal and business outcomes.
- Supports teammates
- Ability to work in a fast-paced environment

**Job responsibilities**
- Responsible for calling leads and customers
- Being able to schedule bookings with clients
- Provide a detailed description of our services.
- Resolving and emerging accuracy and efficiency
- Responsible for following scripts
- Meeting quota leads per day
- Booking daily quotas a day
- Meeting KPI's

**Schedule**:

- Monday-Friday
- Evening shift 2-9pm
- Weekend availability available

**Job Types**: Full-time, Permanent

**Salary**: $15.50-$17.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- MISSISSAUGA, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you able to commit to the shift time of 2-9pm Mon-Fri?

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 2 years (preferred)
- Customer service: 2 years (preferred)

Work Location: One location

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