Technical Support Administrator

4 days ago

North York, Canada Apollo Health & Beauty Full time

Apollo Health & Beauty Care (Apollo) is a premium developer of private label and control label health & beauty care products and leverages unique expertise and experience in developing national brand-equivalent products designed to compete equivalently with the most popular national brands. The largest private label and control label personal care manufacturer in Canada, Apollo has formidable penetration and distribution in the North American marketplace and also services customers throughout Central and South Asia, Mexico, Europe and Asia. Building on our core values of Excellence and Commitment, Apollo has established itself as a market leader that attracts the industry's top talent. We are currently searching for an energetic, Technical Support Administrator, motivated to join Apollo Team

**POSITION SCOPE**:
The Technical Support Administrator’s role is to ensure proper computer operation so that end users can accomplish business tasks.

**RESPONSIBILITIES & DUTIES**:

- Asset tagging and management
- RF Handheld administration (Windows Mobile)
- Mobile Device administration (All versions)
- Administration and training
- Printer and Toner Management
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue through the Apollo Support Desk system
- Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced Engineer.
- Record, track, and document the help desk request problem-solving process through the help desk database
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Test fixes to ensure problem has been adequately resolved.
- Evaluate documented resolutions and analyze trends for ways to prevent future problems.
- Develop help sheets and frequently asked questions lists for end users.
- Weekly off site calls to various locations
- Perform other duties as assigned

**JOB SPECIFICATIONS**:
**KNOWLEDGE/EDUCATION/EXPERIENCE**:

- 1-2 years’ experience preferred;
- post-secondary education required;
- Experience with Windows XP/7/8.1/10 desktop server operating systems required;
- Experience with MAC computers;
- Support experience with Microsoft Office 2010/2016

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