Graduate Program Administrator

**Purpose**:
The Faculty of Liberal Arts and Professional Studies (LA&PS) is the largest Faculty at York University with over 24,000 undergraduate and graduate students, and almost 100 programs delivered through 24 Departments, Schools and Colleges. York University is known for championing new ways of thinking that drive excellence in promoting and enhancing, teaching, research and student success. Through innovative course design, diverse experiential education and learning opportunities, and a supportive community environment, our students receive the education they need to create big ideas that have an impact on the world.The Graduate Program Administrator (GPAdmin) role is responsible for supporting the graduate program, providing administrative support, advice and guidance to the Graduate Program Director (GPD), faculty and students, and providing information on University, Faculty and unit policies, procedures and regulations related to the graduate program. The GPAdmin role provides continuity, historical perspective and transitional support to GPDs during their term appointments. The Graduate Program Administrator role will also support the vision, mission, values and strategic direction of the Faculty of Liberal Arts & Professional Studies and York University, and contribute to a positive, supportive and client-focused team environment of high performance, respect, trust, collaboration and continuous improvement, embraces diversity and fosters inclusion. Note: The role may be required to travel to other sites.

**Education**:
College Certificate in Office Administration or equivalent (e.g. one year of related University courses).

**Experience**:
Three (3) years of administrative experience in an academic School/Department, including supporting academic and administrative processes and activities, providing degree and certificate information to students, and customer service, some knowledge of graduate program degree requirements and processes are required.

**Skills**:
Knowledge of academic administration processes (course scheduling, curriculum support).
Basic knowledge of York's Academic Honesty procedures.
Knowledge of degree and program requirements.
Ability to deal courteously and effectively with people, work independently as well as an effective member of a team.
Effective communication skills to elicit and provide accurate information in a clear and concise manner including active listening.
Ability to exercise the skills of good judgment, tact, diplomacy, and initiative.
Effectiveness in attending accurately to details.
Efficient organizational skills are essential to simultaneously handle conflicting priorities.
Ability to work efficiently and effectively in a complex, rapidly changing high volume environment, including the ability to multi-task, set priorities and meet deadlines.
Good written communication skills including the ability to source and summarize information, minute taking.
Demonstrated experience in the development and preparation of promotional materials and written content would be preferred.
Using software to update websites (e.g. WordPress or Contribute).
Proficiency with on-line student records system (SIS) or a similar on-line database, familiarity with ADM and GEM would be an asset.
Demonstrated good record of attendance and punctuality.

**Additional Notes**:
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**York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.**
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**We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.**
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**PLEASE NOTE: Applications must be received by 11:55 pm EST on the posted deadline date, if applicable.