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Scheduling Coordinator

2 weeks ago

Whitby, Canada Custom Fire & Sprinkler Services Ltd. Full time

At Custom Fire & Sprinkler Services, we’re committed to delivering high-quality **fire protection** solutions across the GTA. From inspections to repairs and emergency response, we prioritize efficiency, safety, and exceptional service.

**Key Responsibilities**:

- Coordinate and manage technician schedules across multiple service types (e.g. inspections, maintenance, emergency calls)
- Book and confirm client appointments while balancing technician availability, urgency, and location
- Use internal scheduling tools to maintain accurate calendars and reflect real-time updates
- Communicate clearly with both clients and field technicians regarding service timing and any changes
- Monitor daily schedule progress and adjust proactively to avoid delays or conflicts
- Collaborate with internal teams to support operational needs and ensure smooth delivery of service
- Maintain organized scheduling records and contribute to continuous process improvements

**What We’re Looking For**:

- Previous experience in scheduling coordination, administrative support, or a similar role
- Experience in the fire protection industry is a definite asset, but not required
- Confident using Microsoft Office and comfortable navigating digital tools to stay organized
- Strong communicator who can work professionally with both clients, field technicians, and internal teams
- Highly organized and able to handle multiple tasks and shifting priorities without losing focus
- Detail-oriented, with a strong sense of accuracy when managing schedules, appointments, and records
- Quick thinker with problem-solving skills to handle last-minute changes or issues
- Works well both independently and as part of a team — dependable, self-motivated, and proactive

If you’re a strong scheduler who thrives in a fast-paced environment and enjoys keeping things running smoothly — we’d love to hear from you

Only those selected for an interview will be contacted. Thank you for your interest.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Pay: $20.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Vision care

Ability to commute/relocate:

- Whitby, ON L1N 9X1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Technician or service team scheduling: 1 year (preferred)

Work Location: In person