Full-time Treatments Scheduling Coordinator

**Full-time Treatments Scheduling Coordinator at Thermea Spa Village**

We have taken the spa experience and transformed it into a wellness village. Thermea Spa Village Whitby is familiar, feels like home and allows its guests to escape the hectic pace of modern life. Our spa village is the first of its kind, with state-of-the-art installations and at its core, buildings reminiscent of a distant past, when life was strongly connected with nature and steeped in traditions. Our spa village, a twist on traditional spa culture, combines unique experiences inspired by rituals found around the globe with a distinctively Canadian character—a peaceful hideaway for our guests, not too far from home.

**It takes a village, join us.**

We pride our community on being one of the warmest and most welcoming—and, our guests truly do appreciate it. We go out of our way to provide excellent care to our guests, as well as our artisans.

**We are seeking a passionate Scheduling Coordinator in Whitby, Ontario to join our village.**

Find your place atThermea Spa Village Whitby

**What we stand for**

Our mission is to give our guests a moment’s rest by offering them refuge, away from the pressures of modern life where they may rediscover their own well-being and, as a result, live a happier and longer life. Your role as an artisan of our spa village is to cultivate peace. We are passionate and dedicated team players here at Thermëa spa village. Always enthusiastic, helpful, conscientious, discrete—and most of all, respectful. We deeply care about everyone—guests and fellow artisans alike—in our wellness village.

**What we need**

Under the direction of the Manager, Massage & Treatments, the **Treatments Scheduling Coordinator** is responsible for scheduling and supporting the administrative needs of all massage therapists and estheticians while respecting availability and operational needs for the coming months; in accordance with established protocols.

You will support the elevation of our culture through the lens of our pillars: The best in wellness | The feeling of somewhere else | A trouble-free experience | In a natural state.

**What you’ll do**
- Assist in the maintenance of the administrative files of the self-employed workers[JS1] [MR2] : creation of computer access and files with the accounting department;
- Assist in the programming of the schedules of all Massage Therapists and Estheticians, taking into account the availability of workers and operational needs for the coming months;
- Monitor schedule changes (additions and deletions) and find solutions to cover emergencies and shortfalls;
- Contacting guests to reschedule/cancel[JS3] [MR4]
- Assist and support the management in maximizing the occupancy of the massage rooms;[JS5]
- Enter scheduling data into SpaBooker with a sense of precision and promptness[JS6]
- Participate in the continuous improvement of departmental processes and procedures
- Follow up with the accounting department for billing purposes;
- Processing RMT receipts for guests
- Perform other related duties.

**Profile needed**

**In order to be successful in this position, you should have the following**:

- Preferred education or equivalent experience in Hospitality, Health Administration, or Data Management; [JS7]
- One (1) year experience in managing schedule building and input for large teams;
- Experience in customer service
- Excellent MS Office skills (Excel, Word, Outlook);
- Strong ability to manage back-end data entry;
- Excellent verbal and written communication and interpersonal skills;
- Possess a good sense of organization, planning and monitoring, solution focused mindset, as well as great professional rigor;
- Ability to analyze and manage priorities;
- Have a positive attitude, resourcefulness, and calm under pressure;
- Respect confidentiality and discretion;
- Enjoys logic puzzles and problem-solving games;
- Experience with SpaBooker or treatment/service focused software would be an asset.

**When**

You will work 40 hours per week (weekends and holidays required).

**What**
- Free Thermal Experience*
- Opportunity for career advancement
- Health Insurance

**How**

Send us your resumé and cover letter by clicking ‘Apply’ below.