Customer Service

7 days ago


Mississauga, Canada AB Catalytic Full time

**Customer Service Associate**

**Company Description**

Our Auto Parts Manufacturing facility has been in business for over 30 years making quality aftermarket catalytic converters and automotive exhaust. We have developed one of the most extensive lines of converters in North America and we are proud to offer excellent products that fit and function at competitive prices.

Listed as one of the top manufacturers in the global automotive three-way catalytic converter market report. **We are looking for a new member for our growing AB Catalytic team.**

The Customer Service Associate is responsible for assisting customer enquiries and being our customer's main point of contact, building relationships and sales with existing accounts.
- Deliver high-quality customer service.
- Develop business with existing clients and educate customers of the features and benefits of our products.
- Must have a solid understanding of using accounting software and generating invoices, purchase orders and accounts receivable and monthly statements.
- Ensure the timely and successful delivery of our parts according to customer needs and objectives.
- Resolve customer inquiries regarding technical information, pricing, delivery or status information.

**Required Qualifications, Skills and Abilities**
- Proven B2B work experience in a customer service or inside sales role.
- Experience with customer service or inside sales is an asset
- Industrial or Manufacturing work experience is considered an asset.
- MS Office experience with an emphasis on Outlook and Excel.
- Dependable & accountable.
- Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organization.
- Proven ability to manage multiple accounts projects at a time, while maintaining sharp attention to detail.

**Compensation**

**Salary**: $17 - $21/hr + health benefits. Determined based on experience and qualifications.

Monday - Friday 7:30 am to 4 pm.

We thank all applicants for their interest, however only those selected for the next stage will be contacted. AB Catalytic is an equal-opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment.

**Salary**: $17.00-$21.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person



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