Customer Service

24 hours ago

Mississauga, Ontario, Canada Reliable Automatic Sprinkler Co., Inc. Full time US$50,000 - US$120,000 per year

Eastern Canadian Sales

Reliable Automatic Sprinkler Co. is a world leader in the manufacture of fire sprinklers and related system valves as well as a major distributor of a full line of fire sprinkler system components to the fire sprinkler industry since 1920.

Are you interested in being part of team who plays a crucial role of the fire protection industry's goal of saving lives and reducing property damage? We have an opportunity for you

Job Summary
: The Customer Service and Operations Supervisor implements, maintains, and administers all activities related to the successful operations and customer service of the assigned region.

How You Will Help

Job Duties and Responsibilities:

  • Direct line management of a small customer service team in Canada
  • Work closely with 3PL Warehouse
  • Lead training, development, and performance management, including setting objectives and conducting annual reviews
  • Recruit new employees as required to support operational needs
  • Oversee the training and education of all new personnel on RASCO products, operational systems, and company policies
  • Monitor and maintain costs within the budget constraints as outlined in the department budget
  • Review and approve time sheets, expense reports, and other weekly progress reports
  • Organize, maintain, and review all MTO orders, backorders, or other special customer requests
  • Conduct weekly coordination meetings with staff to discuss operational issues, goal accomplishment, and customer service performance
  • Manage the customer service department to ensure Reliable customers receive professional outstanding service which includes the minimizing of shortages, status of backorders, and the expeditious resolution of customer problems
  • Review Customer Service Performance Reports, pricing and freight credits, and all inventory adjustments
  • Maintain system component ordering schedules and ensures orders are processed
  • Maintain building security
  • Perform other duties as directed

Competencies:

  • Create a positive atmosphere in which timely and high-quality communication flows smoothly
  • Direct, coach, collaborate, and delegate appropriately while working as a team
  • Excellent attention to detail and accuracy
  • Outstanding organization, documentation, and customer service skills
  • Strong critical thinking skills using logic and analysis to identify strengths and weaknesses
  • Prioritize and complete a variety of tasks in a timely manner
  • Excellent verbal, written and reading comprehension skills
  • Outstanding conflict resolution skills
  • Possess a strong commitment to a team environment while working well with others

Supervisory Responsibilities:

  • Assigns work, guides, and trains employees
  • Responsible for performance and merit reviews
  • Recommends hires, reclassifications, promotions, and terminations
  • Administers disciplinary action as necessary and is accordance with company policies and procedures

What You Will Bring

Skills:

  • Knowledge of Customer Service
  • Working knowledge of Human Resources, payroll, and administrative processes
  • Demonstrates an understanding of freight and delivery processes
  • Proficient in Microsoft Office, AS400, WMS, CRM, Dayforce, ADP, and Microsoft Dynamics.

Physical Demands:

  • Ability to be punctual and attend work on a regular and consistent basis
  • Must be able to stand for 50% of the time
  • Occasionally will be expected to lift large materials not to exceed 40 pounds

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