Automotive Service Advisor

2 weeks ago

Mississauga, Canada VP Automotive Service Center Full time

**About us**

VP Automotive Service Center

Providing Automotive Service Expertise for over 20 years.

**Description**:
The customer service advisor is the first point of contact for our clients. Therefore, this position requires strong customer service skills, good technical knowledge. The day to day responsibility is to ensure an excellent customer experience, accurate quotes and customer data entry, and clear communication with technicians.

**Responsibilities**:

- Greet & Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome.
- Communicate with clients to determine the nature of the mechanical problems, and time required.
- Provide pricing for common jobs.
- Escalate calls to appropriate team members.
- Communicate with technicians to ensure accuracy of client's vehicle problems.
- Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised.
- Handle telephone inquires regarding work in process and new quotes.
- Review work preformed with customers and take payments.
- Generate invoices.
- Assist the service manager as necessary.
- Maintain a clean work environment and organized desk.
- Adheres to all company policies, procedures and safety standards.

**Requirements**:

- BILINGUAL: speak fluent English & Punjabi (or Hindi).
- Some knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles.
- Can work well with computers and data entry.
- Excellent listening and communication skills.
- At least 2 year Customer Service but not necessary.
- Superior customer service skills.
- Effectively handle multiple priorities and organize workload.
- Strong work ethic and team player.
- Flexible to work retail business hours including Saturdays and Sundays.
- Professional, dependable, reliable and a commitment to provide excellent customer service.

**Job Types**: Full-time, Permanent

Pay: $36,958.00-$50,550.00 per year

**Benefits**:

- Flexible schedule

Flexible language requirement:

- French not required

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person

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