User Support Coordinator

24 hours ago

Greater Sudbury, Canada SnoLab Full time

Full Time Position

Corporate Services

**About Us**
SNOLAB is an international facility for world-class underground physics research and

has an expanding programme in astroparticle physics and underground science.

Located in an air-conditioned clean room 2 km underground in the Vale Creighton

Mine near Sudbury Ontario, with a suite of surface facilities and laboratories,

SNOLAB is currently preparing for the next generation of experiments focusing on

neutrino studies and the search for galactic dark matter.

**The Position**
We are seeking a User Support Coordinator who will act as a front-line contact point

for SNOLAB. This position will support the administration of day-to-day operations of

the user community at SNOLAB. The User Support Coordinator will provide technical

and administrative support, guidance, and coordination to both users and their

SNOLAB designated supervisor.

**Key Responsibilities**

The successful User Support Coordinator at SNOLAB will require:

- Acting as a gateway to the onboarding process for users
- Maintaining the SNOLAB web portal and HRIS (or learning management system)

for the User community
- Assisting with arranging training for users
- Coordinating the provision of workspace, gear, site access and computing

accounts for users who are onsite
- Preparing required documentation when needed for users

SL-SCI-RES-60-003-F07-Review Committee-Report-Template_Rev_02 (2023-07-24)
- Collecting information and maintain the user database
- Tracking new publications and posters and, update the SNOLAB public website
- Preparing and administer user satisfaction surveys
- Supporting user events and attends conferences
- Lobby reception when needed
- Underground travel may be required
- Other duties as required

**Education & Experience**

Post Secondary Education in a relevant field or equivalent experience.

**Salary Range**

$58,538- $68,867

Salary will be determined by qualifications and experience which includes an attractive
benefits package.

**To Apply**

resume.

**Closing Date**

**Friday November 15th, 2024**

All Applications will be accepted until **4:00 pm Eastern Time.**

considered for an interview will be contacted.

SL-SCI-RES-60-003-F07-Review Committee-Report-Template_Rev_02 (2023-07-24)

qualified applicants, including women, Indigenous persons, members of visible

minorities and persons with disabilities. In accordance with Canadian immigration

requirements, priority will be given to Canadian citizens and permanent residents.

SNOLAB will provide support in its recruitment processes to applicants with

disabilities, including accommodation that considers an applicant’s accessibility

needs.

**Posting Date**

**November 1st, 2024**

SL-SCI-RES-60-003-F07-Review Committee-Report-Template_Rev_02 (2023-07-24)

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