IT Support Level 1

Position: IT Support Level 1

Closing:Posting will remain opened until filled

Term: _Full Time (35 hours per week)
- up to 12 month contract_

Salary Range: $45,400- $53,360

Our Vision is “to lead the design, development, and delivery of sustainable and culturally appropriate housing that promotes excellence in the Indigenous community and organizational infrastructures.”

We are currently seeking an IT Support position for any of our offices located in Sault Ste. Marie, North Bay, Sudbury, Timmins, Dryden, Hamilton, Peterborough, Ottawa or Toronto.

**PLEASE APPLY ON OUR CAREERS PAGE**:
**In meeting the objectives and vision of the organization, preference will be given to qualified individuals of First Nation, Métis, or Inuit ancestry, and are asked to self-identify on their cover letter**.

**Compensation**:
In return for your ongoing excellent performance, strong work ethic, and commitment to our vision, mission, values, strategic plan, and the people we serve, Ontario Aboriginal Housing Services offers a comprehensive compensation package. **This comprehensive compensation package includes**:

- Challenging and fulfilling work; an inclusive and supportive team; and a work environment steeped in and guided by Indigenous culture;
- Comprehensive medical & dental benefits + company vehicles available for fieldwork;
- $2000 Health Spending Account + $2000 Wellness Spending Account per employee
- Additional paid holidays (in addition to statutory holidays) include Louis Riel Day, National Indigenous Peoples Day, Remembrance Day, Easter Monday and Family Day;
- Opportunity for cultural, educational, and other approved leaves;
- Supported training opportunities for personal and professional development while reciprocally enhancing organizational capacity;
- A competitive salary in the pay band 5, $45,400- $53,360.

**Duties and responsibilities will include, but not be limited to the following**:

- Assist with completing installations, maintenance, and updating of desktop, laptop, mobile devices, printers
- Provide technical support for laptop computers, printers, internet access, 3cx VoIP phones, and computer software
- Troubleshoot, diagnose, and resolve minor system/user issues
- Assist with Intune management
- Stay informed on new or emerging trends and technologies that provide clear benefits to the organization
- Assist with recording of processes and practices by developing and preparing standard operating procedures
- Assist with development and maintenance of inventory tracking process
- Other duties as assigned
- Appreciation for Indigenous culture and a values system that believes in assisting people
- Post-secondary certificate, diploma, or degree in one or more of the following Computer Science, Information Systems Technology or related programs or combination of relevant education and experience
- Certifications of licenses appropriate to the industry
- 1-3 years of related experience is preferred
- Knowledge of Windows 10 & 11 operating systems
- Basic knowledge of networking systems
- Use and knowledge of Android OS (cell phones)
- Knowledge in Azure/Entra ID would be an asset
- Knowledge with Active Directory and Exchange as well as hybrid exchange
- Familiarity with various programming languages and development platforms is an asset
- Ability to troubleshoot technical issues professionally and effectively
- Proactive & self-motivated
- High level of integrity and exceptional work ethic
- Proficient with Time management with the ability to prioritize demands
- Excellent problem-solving skills
- Strong interpersonal, organizational, and analytical skills
- Ability to work independently and/or within a team environment
- Demonstrate the ability to communicate both written and orally
- Perform well under pressure

**Conditions of employment**:

- Ability to travel as required (limited)
- Ability to work varying hours/days, if required
- Valid CPIC clearance (Criminal Records check); Vulnerable reference Check may be required
- Current, valid Ontario Driver’s License and safe driving record.
- Willingness to successfully participate in continuous learning activities to ensure able to stay abreast of current and new information software and technology

**For the Health and Safety of employees, all new employees are required to be fully vaccinated against COVID-19 as a condition of being hired by OAHS. For clarity, fully vaccinated means two doses of the COVID-19 vaccine and that at least 14 days have elapsed since completion of your vaccine series. OAHS will require proof of full vaccination prior to an employee’s start date.**

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Pay: $45,400.00-$53,360.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Work Location: In perso