Customer Service

1 week ago


Mississauga, Canada SPT Solar Shading Solutions Full time

As a reputable manufacturer of Canadian made window coverings located in Mississauga Ontario, SPT Solar Shading Solutions specializes in Residential High Rise, Corporate and Hospitality Projects in the Southern Ontario region. SPT Solar Shading Solutions is looking for a Customer Service Representative to join our amazing team. Our customers are within the commercial and residential sectors.

If you’re looking for an opportunity to join a dynamic company, you will thrive here

Position Summary

The position of Customer Service consists of answering the phones, providing quotes, entering orders and communicating directly with our clients. It also consists of providing assistance to our administrative team.

**Responsibilities**:

- Answer the phones and direct inquiries to the proper staff member.
- Provide quotes, enter orders, prepare & send out samples.
- Assist clients regarding order status, quotes, general questions, etc.
- Assist admin staff with sending out documents.
- Liaise with Project Management, Production Team and Accounting to assist clients.
- Handle general office tasks.

**Experience**:

- College education
- Essential 2-3 years customer service experience.
- Reception experience answering phones.
- Good organizational skills.
- A good command of Microsoft Excel (required)

We are looking for an individual that is a strong communicator, has a positive attitude and a willingness to commit to our company.

Salary is based on experience.

**Salary**: $32,000.00-$42,000.00 per year

Schedule:

- Monday to Friday

COVID-19 considerations:
Staff stay 2m apart & wear face coverings when they are required to get closer.
Front doors are locked to minimize contact with outside visitors.

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Microsoft Excel: 1 year (required)


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