Customer Service

2 days ago

Mississauga, Canada Shak's House of Beauty Full time

**Job Summary**

**Responsibilities**
- Respond promptly to customer inquiries via in-person, phone.
- Analyze customer needs and provide appropriate results within their appointments.
- Handle customer complaints with empathy and professionalism.
- Upsell products or services when appropriate to enhance customer satisfaction.
- Maintain accurate records of customer interactions and transactions through any way of data entry.
- Collaborate with team members to improve service delivery and customer experience.
- Stay informed about product updates, promotions, and company policies to provide accurate information.
- Ensure adherence to company standards for phone etiquette and customer service excellence.

**Skills**
- Proven experience in customer service or sales roles is preferred.
- Strong analytical skills to assess customer needs effectively.
- Excellent communication skills in English; to be able to handle different clients.
- Ability to upsell products while maintaining a focus on customer satisfaction.
- Proficient in data collecting with attention to detail.
- Strong phone etiquette and interpersonal skills.
- Ability to work collaboratively in a team-oriented environment.

Join us in delivering outstanding service that makes a difference

**Job Types**: Full-time, Permanent

Pay: $670.00-$1,368.74 per week

Additional pay:

- Commission pay

**Benefits**:

- Employee assistance program
- Flexible schedule
- Profit sharing
- Store discount
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- On call
- Weekends as needed

Work Location: In person

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