Customer Sales Specialist Ii
2 weeks ago
**Position**:
Customer Sales Specialist II
**What You'll Be Doing**
- Responsible for the day-to-day sales activities, sales support and customer service tasks for specified customers and assigned accounts
- Maintain efficiencies in corporate operational processes and procedures
- Serve as a liaison between Arrow's internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers
- Process quotes and order preparation for specified customers and works with centralized PM's for Quote and Debit information
- Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems
- Manage the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc.
- Handle local expediting and assist global opportunities through local escalation
- Provide proactive notification to customer of changes to delivery status, conduct bond reviews with customers
- Support sales team with direct customer contact for Order to Invoice process within Planned Demand
- Liaison between sales team and customer to perform root cause analysis and provide more complex problem solving
- Manage the interface on e-Compass reports with customers
**What We Are Looking For**
- Typically requires a 2 year degree and 3-5 years of experience or High school graduate with equivalent related experience. May require specific certifications
- Able to complete work under moderate supervision
- Act as an informal resource for colleagues with less experience
- Able to identify key issues and patterns from partial/conflicting data
- Knowledge and accountability of supply chain engagements such as: e-Compass (My Arrow), Consignments, CARES (Customer Automated Replenishment System) required
**What's In It For You**
At Arrow, we are driving innovation and choice by offering employees a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:
- Medical, Dental, Vision Insurance
- Comprehensive benefits: medical, dental, and RRSP matching program
- Paid Time Off
- Short-Term/Long-Term Disability Insurance
- Supplemental Life and AD&D Insurance available
**Annual Hiring Range/Hourly Rate**:
$80,000 - $90,000 CAN
**Location**:
CA-ON-Mississauga (Superior Blvd)
**Time Type**:
Full time
**Job Category**:
Business Support
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