Field Support Specialist, Ii

About Us
Synaptive Medical is a Canadian medical device company, based in downtown Toronto, focused on supporting healthcare professionals and systems in patient diagnosis and treatment. Synaptive’s suite of products include MRI, surgical planning, navigation, and robotic visualization - all of which can be seamlessly combined or used independently in the operating room. The company has a number of opportunities for innovative people to join the team and share in the development of technologies to solve surgical and imaging challenges in patient care.
Field Service Specialist II - MRI (Greater Toronto Area, Canada)
The Opportunity
We have an exciting opportunity for a Field Service Specialist II based in Mississauga, Ontario. As a key member of Synaptive’s Customer Support Team, you’ll provide on-site service, installations, preventive maintenance, upgrades, and emergency repairs of our advanced imaging systems.
What You’ll Do
- Troubleshoot and resolve complex technical issues on Synaptive systems in clinical environments
- Perform installations, upgrades, preventive maintenance, and emergency service
- Coordinate pre-delivery activities and site readiness, including system connectivity (e.g., PACS, hospital IT infrastructure)
- Provide second-line support to Clinical Application Specialists
- Develop in-depth product knowledge to support advanced troubleshooting and repair
- Maintain accurate documentation and administrative records
- Assist in the training and certification process for service responsibilities
- Collaborate with cross-functional teams to capture feedback and improve service processes
- Contribute to knowledge-sharing and documentation initiatives
- Travel within Canada and the US up to 60%, with occasional off-hours and weekend support
- Perform other related duties as necessary

What You’ll Need
- Minimum 5+ years of experience servicing complex medical devices in the field
- Hands-on experience with mechanical systems, tools, diagnostic equipment, and computer networking
- Strong understanding of hospital IT systems and troubleshooting connectivity
- Excellent communication skills in clinical and technical environments
- Valid Class G driver’s license and clean driving record
- Ability to manage service-related budgets and resources
- Proficient in Microsoft Office and relevant technical platforms (e.g., Unix/Linux)
- Valid passport and ability to travel domestically and internationally as needed

Preferred Qualifications
- Experience with MRI systems, coils, and imaging accessories
- Knowledge of Enterprise Imaging systems such as PACS, RIS, or VNA
- Understanding of radiology and OR clinical workflows
- Familiarity with healthcare informatics and virtual environments

About You
- Adaptable and comfortable in fast-paced, evolving environments
- High attention to detail with strong organizational skills
- Excellent verbal and written communication abilities
- Strong problem-solving skills and a self-directed approach
- Punctual, reliable, and committed to excellence
- Works well independently and collaboratively across teams
- Exceptional customer service and relationship-building skills
- Open to learning, feedback, and continuous improvement

Diversity & Inclusivity
Synaptive Medical is proud to operate in one of the most diverse countries in the world. We recognize and value the differences that come from race, ethnicity, national origin, gender identity and expression, sexual orientation, age, religion, ability, and socioeconomic background.
We are committed to building a workplace where diversity is celebrated and inclusion is the norm. We believe our success depends on the diversity of thought and the richness of perspective that our team brings to every decision.
Accessibility & Accommodation
How to Apply
**To apply**:

- Include #GOBRAIN in the top right corner of your resume

COVID-19 Considerations
Diversity & Inclusivity
Synaptive is based out of one of the most diverse countries in the world. This includes differences related to race, ethnicity, national origin, gender, gender expression and presentation, sexual orientation, religion, age, ability and socioeconomic status. To us, diversity is one our strongest assets to our organization. We commit ourselves to promoting the recognition and appreciation of our diverse and rich culture. We believe that it is critical to our success to promote freedom of thought and opinion in a respectful environment. The decisions we make are rooted by respectfully considering each other’s thoughts and opinions and by working towards a greater common goal, saving lives.
Accommodation
How to Apply