Customer Sales Specialist

**Position**:
Customer Sales Specialist

**Are you looking for a fantastic career opportunity? Arrow Electronics, a Fortune 104 company, and a global technology leader, is looking for a Customer Sales Specialist, who is passionate about being on the forefront of leading-edge tech**

Our next Customer Sales Specialist will be responsible for day-to-day guidance of assigned team. Setting direction, coping with change, listening, coaching and motivating the team. Serves as an escalation point for Arrow's internal departments, vendor resources and customers. Responsible for receiving, confirming and tracking customer orders and other related tasks in the order processing and post sales flow to include: order entry; material procurement; coordination with the vendor, integration facilities and shippers to identify and track delivery schedules; creation and update order status reports; resolution of incoming invoices and denied claims.

**What you will be doing**
- Order Processing: Processes customer orders accurately and timely by reviewing customer purchase orders for accuracy, freight terms, transportation methods, pricing, technical specifications, part numbers and any other unique customer requirements ; resolving any discrepancies with customer prior to order entry; entering sales orders accurately and quickly into the Arrow ERP system, working with shared services teams to resolve more complex issues on orders or customer requests. Places purchase orders with the vendors and anticipates additional requirements or obstacles for orders and works toward a solution proactively.
- Work with suppliers, sales teams and shared services teams to troubleshoot and resolve invoice and claims exceptions within defined service level agreements. Takes ownership of issues and sees that they are fully resolved.
- Proactively resolves problem situations, often complex, with our suppliers and Arrow departments related to selection of source, price, delivery, etc.
- Mentors and assists in training of team members. Analyzes training needs of team members and develops and provides input for a solution. Acts as the backup for the manager for assigned responsibilities.
- Manage customer quotes activities in line with customer specific strategies, quoting processes, and order management.

**What we are looking for**
- 4 year degree and 2-4 years of related experience or High school graduate with equivalent related experience
- Experience in sales support or operations management
- Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience
- Proficient in Microsoft Office
- Has Excellent communication skills
- Easily adaptable to different types of customers and multitasking
- Completes work under moderate supervision
- Likely to act as an informal resource for colleagues with less experience
- Identifies key issues and patterns from partial/conflicting data
- Takes a broad perspective to problems and spots new, less obvious solutions

**What's In It For You**

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Paid Time Off
- Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
- Growth Opportunities
- Short-Term/Long-Term Disability Insurance
- Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)
- Bike Racks
- And more

**Annual Hiring Range/Hourly Rate**:
$23.65 - $33.32

**Location**:
US-GA-Alpharetta, Georgia (Wills Rd)

**Time Type**:
Full time

**Job Category**:
Business Support

**EEO Statement**:
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

**Arrow COVID-19 Vaccination Policy**:
Arrow requires all new employees in the United States to provide proof of full COVID-19 vaccination prior to beginning work, except where prohibited by law.