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Customer Sales Specialist

3 weeks ago

Mississauga, Canada Arrow Electronics, Inc. Full time

**Position**:
Customer Sales Specialist

**What You Will Be Doing**
- Responsible for the day-to-day sales activities, sales support and customer service tasks for specified customers and assigned accounts. Maintains efficiencies in corporate operational processes and procedures. Serves as a liaison between Arrow's internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers.
- Problem Resolution: Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems. Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc. Handles local expediting and assists global opportunities through local escalation. Provide proactive notification to customer of changes to delivery status, conduct bond reviews with customer (Shortages & Turns), manage SMI (Slow Moving Inventory) and NCNR (Non-Cancellable, Non-Returnable) customer conversations, own Hard & Planned Order management, PCN (Product Change Notification) Coordination and deliver and maintain the POI (Perfect Order Index). This is comprised of OTD (On-Time Delivery) and E2E (End-to-End Order Quality).
- Support Management: Support sales team with direct customer contact for Order to Invoice process within Planned Demand. Liaison between sales team and Infosys to perform root cause analysis and provide more complex problem solving. Manage the interface on e-Compass reports with Infosys, drive closure by managing exceptions (Dropped Part, New Part), manage customer Forecast Response reports after Infosys has taken action and drive closure by managing exceptions. Support e-Compass engagements and manage bond requests, identifying unit turn rates that are outside of branch goals and make adjustments to ensure unit turn rates are met. Coordinate the contract refresh clause and manual inventory sweep process from IPS (In-Plant Store) or consignment back to PDC (Primary Distribution Center). Attend/lead the customer shortage calls and set internal action plan and communicate to appropriate account team members.

**What We Are Looking For**
- Typically requires a 2 year degree and 3-5 years of experience or High school graduate with equivalent related experience. May require specific certifications.
- Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience
- Completes work under moderate supervision
- Likely to act as an informal resource for colleagues with less experience
- dentifies key issues and patterns from partial/conflicting data
- Takes a broad perspective to problems and spots new, less obvious solutions

**What's In It For You**:
At Arrow, we are driving innovation and choice by offering employees a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, but we also offer benefits to match your needs:

- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Short-Term/Long-Term Disability Insurance
- Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
- Paid Time Off
- Tuition Reimbursement
- Growth Opportunities
- And more

**Annual Hiring Range/Hourly Rate**:
**Location**:
CA-ON-Mississauga (Superior Blvd)

**Time Type**:
Full time

**Job Category**:
Business Support