Return Agent

3 days ago

Ottawa, Canada Enterprise Mobility Full time

**Overview**:
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now We are working towards our shared vision to be the world's best and most trusted mobility company.

Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent provides superior, friendly, and efficient service during all aspects of the rental car process, assisting all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

This pay for this position starts at **$ 19.05 / hour.**

This position is located at Ottawa Airport - **1003 AIRPORT PARKWAY PVT., GLOUCESTER, ON K1V 9B4.**

We offer:

- Paid time off
- Employee rental car discounts
- Retirement savings plan
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development

**Schedule A**:
**Monday: 6:00am - 4:30pm**

**Tuesday: 6:00am - 4:30pm**

**Friday: 6:00am - 4:30pm**

**Saturday: 6:00am - 4:30pm**

**Sunday: 6:00am - 4:30pm**

**Schedule B**:
**Monday: 10:00am - 8:00pm**

**Tuesday: 10:00am - 8:00pm**

**Friday: 10:00am - 8:00pm**

**Saturday: 10:00am - 8:00pm**

**Sunday: 10:00am - 8:00pm**

**Responsibilities**:
- Assist all customers with the rental return process.- Effectively resolve all customer service issues.- Inspect vehicles upon rental return; neatly and accurately document information (mileage, fuel level, damages).- Advise and review rental charges, and provide an accurate receipt to the customer.- Assist other employees in keeping lot organized for ease of access and traffic flow.- Perform other customer service related duties in addition to those listed, to ensure our service exceeds the expectation of the customer.- Positively represent the Company to all vendors and the general public.- Ensures the security of company assets.- Keeps work area clean and orderly. Responsible for maintaining a safe and clean work environment. Immediately reports any unsafe or hazardous conditions to the lead agent and/or manager.

**Qualifications**:

- Must be at least 18 years of age.
- Minimum High School Diploma or G.E.D. required.- Must have a current and valid **Ontario G or G2** driver's license** with no more than 2 moving violations and/or at-fault accidents within the past 3 years.- No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).- Minimum 1 year experience in a customer service role.- Must be proficient in English, written and verbal comprehension.- Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
- ** Apart from religious observation, must be able to work one of the following schedules**:
**Schedule A**:
**Monday: 6:00am - 4:30pm**

**Tuesday: 6:00am - 4:30pm**

**Friday: 6:00am - 4:30pm**

**Saturday: 6:00am - 4:30pm**

**Sunday: 6:00am - 4:30pm**

**Schedule B**:
**Monday: 10:00am - 8:00pm**

**Tuesday: 10:00am - 8:00pm**

**Friday: 10:00am - 8:00pm**

**Saturday: 10:00am - 8:00pm**

**Sunday: 10:00am - 8:00pm

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